HELP | Smart Switch not transferrig all images

[Dipp]

Hello!

I just transferred all my images from my old Note10 Lite to my S23U and i noticed that all the Whatsapp Images were gone, both from the old and new phone.

But when i check the "transfer results" inside the Smart Switch app, it shows 12k+ images transferred, which is correct, but only around 3k are visible on the gallery and directory folders.

I tried the Google Files and enabled the hidden files option and also deleted the .nomedia file, but still got nothing.

Any thoughts? Ty!!!

[Dipp]

Cable

[Robin999]

Thanks, cable is supposed to be the best way, too. It's a pity you didn't have a recent WhatsApp backup.

https://www.samsung.com/uk/support/mobile-devices/how-to-back-up-or-restore-whatsapp-data/

Nevertheless, the content on your old phone should not have been removed. Smart Switch creates a copy of your data, and then it's transferred across. The original content is still stored on your old phone. Why, it's gone is a complete mystery.
Can only think the error arose when Smartswitch was attempting to make the copy. Did some of the pictures content have DRM (Digital Rights Management), as these cannot be transferred by Smart Switch?

[ezeadnah]

When you open gallery and press the option at the top right, you'll see "hide albums"

[Dipp]

No DRM as far as i know. Its quite bizarre this situation, i can still see the media numbers inside each conversations i have, but they are all gone.

[Dipp]

Tired that too, no hidden folders there.

[AndrewL]

@Dipp: If you still have access to your Note10 Lite, then please try opening WhatsApp on the device > Tap the 3 dots in the top right > Settings > Chats > Select 'Chat backup' or 'Transfer chats'. This should allow you to move all chats, including photos, to your S23 Ultra. 

On the S23 Ultra, open WhatsApp > 3 dots > Settings > Storage and data > Media auto-download, and select your network preferences, and the photos should then be re-downloaded to your Gallery. Let me know how you get on. 

[Dipp]

I did use the "transfer chats" when i changed to the S23U and all the chats are ok, but with no media. And as i mentioned before, i can see the numer of media each chat has, and it corresponds to what i had before, but when i access the "media, links and docs" tab, its empty.

As @Robin999 said before, the fact that all Whatsapp media from my old phone are gone is a complete mystery.