Google Play Protect Problem

[jvk]

As you can see in the screenshot, Play Protect hasn't scanned since 17th June on my S23 Ultra and each time I click Scan button, it shows as scanning for a couple of seconds, stops, then reverts to the same details (see screenshot)!

Can anybody help me to get this working properly again please 🙏 

[Tourbillon De La Vie]

Try this first

https://support.google.com/android/answer/10248227?hl=en

Clear/wipe phone cache too

[AndrewL]

@jvk: From the Play Protect screen shown in your screenshot, tap the cog in the top right, and make sure that 'Scan apps with Play Protect' is toggled on. Now, press your Home button and head to Settings > Security and privacy > Updates > Google Play system update, and check for any available updates from here (Wi-Fi connection required). Let me know if this helps. 

[jvk]

Play Protect is, indeed, toggled on. Play system update shows as 1 September 2023 but, despite several attempts, doesn't find any update. My S21 Ultra however, has Play system update at 1 October 2023?

[jvk]

Despite checking all the above, problem still exists and Play Protect still hasn't properly scanned since 17 June 23! Any further ideas please?

[Tourbillon De La Vie]

anything different about your phone? where it was bought, debloated aps, change of csc etc? is the device on latest August/September firmware?

[jvk]

Absolutely nothing! Bought from Samsung directly, no changes to csc, updated to September yesterday for both Android and Google Play

[Tourbillon De La Vie]

maybe try to clear data under storage for Google play store

[jvk]

OK, did that then ran scan twice and both times, it came back to this

[jvk]

Just ran backup on my S21 Ultra and it completed successfully, in 12 minutes. Admittedly, it only has 65% of the app count there.