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Can't register Samsung Account won't send SMS code

(Topic created on: 02-07-2023 08:11 PM)
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Louise345
First Poster
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Hey Samsung Community,

so I want to register a samsung account but due to the 2FA authentication via SMS I can't because I dont receive the code. I had no problem receiving a code for the whatsapp authentication. I use Lycamobile, if I go to SIM Manager the device says that it's an Unknown Number. However I dont have any problems receiving a call or calling someone. Does anyone know a fix or has had the same problem?
PS: I typed in the number with the appropriate country code.

Kind Regards
Louise

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3 REPLIES 3
CarlH
Moderator
Moderator
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Hi, @Louise345. If you're based in the UK, please call the Accounts Team on 08009951079. Hope this helps. 

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Louise345
First Poster
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Hey, I am from Germany, should I still call the Accounts Team?

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BandOfBrothers
Samsung Members Star ★★
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You'll need to call the Team for the country you reside in @Louise345 

The number given is for the Team in the UK.

Try the Contact Us options in https://www.samsung.com/de/support/contact/ 

http://www.samsungsetup.com/ts/manual/Samsung%20C48x%20Series/German/manual/contact_worldwide. 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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