Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Locked notes have vanished

(Topic created on: Thursday)
73 Views
Brucie90
First Poster
Options
Hi, looking for help.

Ive an S23 ultra and upgraded to latest software just last week.

I just went to open one of my locked notes with biometrics and as it opened it took me back the the maine notes screen with a comment at the bottom saying something along the lines of 'corrupted file'. Now all my locked noted have disappeared and i cant find them anywhere. They have also disappeared from my samsung tablet.
They are not in the trash folders. Ive went to settings, account & backup, samsung cloud restore data and Notes is not there to restore. 

Any help would be great
0 Likes
4 REPLIES 4
Tourbillon De La Vie
Samsung Members Star ★
Options

Were the notes backed up regularly? If yes, remove notes and reinstall. Sync with Samsung backup

0 Likes
AndrewL
Moderator
Moderator
Options

@Brucie90: If you open the Notes app and tap the 3 lines in the top left, is 'All notes' visible at the top of the pop-up window? If not, try tapping on 'Folders' (located below the Recycle bin) to see if the affected notes are visible in any separate folders. 

I also recommend tapping the Home button > Swipe up from your Home screen > Samsung (folder) > My Files > Tap the magnifying glass at the top of the screen > Manually search for the missing Note(s) from here. 

Brucie90
First Poster
Options
Thanks for your reply.
Tried all of these and unfortunately hasnt worked
0 Likes
Brucie90
First Poster
Options
The notes were backed up. I tried going in through setting, accounts & backups and clearing cache and data. This deleted all of my notes. I hit restore and all came back minus the locked apps
0 Likes