Can anyone help? The latest update is extremely bugged and I'm locked out of everything.

[Chris-B92]

Hi,

On Wednesday morning, I woke up to find:

- my power button had been remapped to Google Gemini

- I'd been signed out of all of my Google accounts

- I'd been signed out of my phone/Samsung account.

- I try logging in and Google always tells me "Something went wrong there"

- I try logging in to my Samsung account and it fails, too.

- Restarting my phone takes about 5 minutes as it contually crashes upon restarting.

- I can't use lots of apps since they require being logged in to the Play store.

- I can't access my Google accounts on my phone

- I can't access lots of other accounts as they're requesting my Google 2FA code that's stuck inside the Google Authenticator app that I've been signed out of.

There's no way on earth these updates are actually properly tested before being pushed out.

Frustrated is an understatement.

I can't log in to my Samsung account, so I can't report the issues via the Members app, and your online help is non-existant or awful copy and paste AI non-sense.

Yes, I've already tried clearing the cache partion, booting into safe mode and all of the recomendations I've seen posted elsewhere, but nothing works. It's clearly a bug in the latest software update.

FML.

[arianwen27]

I'll say out of the thousands of devices to have the update, this is the first time someone has mentioned this level of issues happening. The power button thing is probably the only normal thing going on here.

Use smart switch to make a backup of your data, then you can try things.

As for fixing it, I'd probably just say try resetting it. There's so much going on I can't think of any other way.

My only guess as to what's going on is some device identifier got messed up. Eg, when your phone talks to google or samsung, it gives a unique code so they know it's real. If something goes wrong there it could cause this. Actually had it happen to a galaxy watch years ago, setup failed so had to wipe it and restart.

Wait and see if anyone else has any ideas, the first thing being a reset isn't something I like people doing, but I honestly can't think of much else to try

[Sonora]

So you didn't write and saved on safe place 10 reserve kodes which Google and Samsung offers as solutions to login in their accounts if everything else failed ?

[Naxti]

I agree with all the above. Now my screen is jammed on the home page. WISH I'd never downloaded

[Chris-B92]

Hi arianwen27,

Thanks for getting back to me.

Yes, the issue does seem very unusual and I was suprised I couldn't see more topics about the same thing.

I've been chatting with Google and Samsung support and like you suggested we're on the final recommendation of performing a factory reset to try and resolve things.

Currently in the process of backing everything up.

Found out I won't be able to back up WhatsApp since I need to log in to Google :'(

The device identifier thing does seem plausible, and I have noticed on a few occasions/apps, my phone's identifier seems to appear as multiple names/sessions. (i.e What I've named my phone, and other sessions are just the model name, etc.) - No idea what causes that or how to fix it, but it hasn't seemed to cause any issues up until now (if that is what's to blame)

I'll try and update the topic once I've performed the factory reset, but surely I'll just be prompt to update to the latest software and things will start over?..

This sucks..

[Chris-B92]

As much as it sucks, it's somewhat 'good' to hear someone else is facing the same issues.

I'm currently waiting on my files backing up so I can try a factory reset. 😕

[Chris-B92]

I've not forgotten any of my details. I know all of my log-in credentials, and can 'attempt' to sign-in, it's just the actual logging in part fails to authenticate and actually let me log in. I either end up on a 'Something went wrong there' page in Google, and on Samsung, I just return to the login form.

[Chris-B92]

Update: a full factory reset seems to have helped and I'm able to log in to things again.

This is far from ideal though, and now I'll have to waste even more time setting things up how I like them again. I've also lost tons of WhatsApp chat history since I couldn't log in to back that up.

What a complete pain in the .... 

[Chris-B92]

If you're still stuck - making a backup and factory resetting the phone seems to have solved things for me, for now, anyway.

[WullyBoy]

(S24 Ultra ui7.0) Since I installed the latest (1Aug 2025) Security Patch, I can't get to the WA backup function. It no longer exists. Most of my apps open at 300% zoom which can be reduced manually to 100% but the default is now 300% so things return to default after closing.
This is a disaster.