5G is not working

[Khiat]

Hello all

Just bought s23 ultra 512 GB last week, and updated it to latest version 6.1, then inserted my SIM card, i cannot connect to 5G network, only 4G is working

I did everything, clear partition cache, reset data setting, and ensured network mode is correct (5G/LTE/3G/2G) and access point names are the same as my old phone  (A52s) which the 5G is working fine when i insert the sim card again to it, so it is not SIM nor network covering issue.

Any help?

[Tourbillon De La Vie]

Is the phone you bought meant for country you are in

[Khiat]

Yes, it is a version for a country i am living in.

[Tourbillon De La Vie]

Well, in that case it should be working straight away. Is 5g provisioned on your network account? Contact Samsung tech support and see what's their advice 

[Anonymous User]

It could be that the 5G it's not that strong in your area or what mast your phone is picking up from I get 5G when I'm outside but when I'm indoors it goes down to 4G so where do you get 5G from

[PaulJRingwood]

Same issue. 5G just stopped working on my S23 last week. Interested if you find a solution.

[send2mitko]

I have got exactly the same problemon my s23 ultra.. 5G has stopped working(worked fine before that) and I only connect to 4g+ where ever I am. It's not the carrier problem as the sim works fine in other phones. it's after samsung update 3 weeks ago. Any help please!