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5G is not working

(Topic created on: 07-05-2024 07:43 AM)
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Khiat
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Hello all

Just bought s23 ultra 512 GB last week, and updated it to latest version 6.1, then inserted my SIM card, i cannot connect to 5G network, only 4G is working

I did everything, clear partition cache, reset data setting, and ensured network mode is correct (5G/LTE/3G/2G) and access point names are the same as my old phone  (A52s) which the 5G is working fine when i insert the sim card again to it, so it is not SIM nor network covering issue.

Any help?

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6 REPLIES 6
Tourbillon De La Vie
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Is the phone you bought meant for country you are in

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Khiat
First Poster
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Yes, it is a version for a country i am living in.

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Tourbillon De La Vie
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Well, in that case it should be working straight away. Is 5g provisioned on your network account? Contact Samsung tech support and see what's their advice 

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Anonymous User
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It could be that the 5G it's not that strong in your area or what mast your phone is picking up from I get 5G when I'm outside but when I'm indoors it goes down to 4G so where do you get 5G from
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PaulJRingwood
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Same issue. 5G just stopped working on my S23 last week. Interested if you find a solution.
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send2mitko
Apprentice
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I have got exactly the same problemon my s23 ultra.. 5G has stopped working(worked fine before that) and I only connect to 4g+ where ever I am. It's not the carrier problem as the sim works fine in other phones. it's after samsung update 3 weeks ago. Any help please!

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