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Trade in offer not working

(Topic created on: 13-07-2022 10:00 AM)
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Members_spEQec4
Student
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Hi,
 
I am trying to redeem the trade in offer for the new S22 ultra I bought, however when I fill in the claim form here https://www.samsungtradeinoffer.co.uk/promo/mpd it just says that the code is not active, I have checked and tried both the imei and serial number several times.
 
I have tried filling in the contact form on this page https://www.samsungtradeinoffer.co.uk/support but have had no reply and the live chat link does not work.
 
How can I get this sorted out?
 

1 Solution


Accepted Solutions
Solution
BandOfBrothers
Samsung Members Star ★★
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It might be beneficial to clear your browsers cache and history and or try another browser or device @Members_spEQec4 

Other than that you should be able to locate the contact details for Samsung for your particular region via a Google Search.

Try 

samsung@tradeinresponse.co.uk


Help@tradeinresponse.co.uk


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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3 REPLIES 3
Solution
BandOfBrothers
Samsung Members Star ★★
Options

It might be beneficial to clear your browsers cache and history and or try another browser or device @Members_spEQec4 

Other than that you should be able to locate the contact details for Samsung for your particular region via a Google Search.

Try 

samsung@tradeinresponse.co.uk


Help@tradeinresponse.co.uk


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Members_spEQec4
Student
Options

Thanks, yes I'd already tried those.

It's actually all sorted now via samsung@tradeinrespose.co.uk which I think got from another post of yours.

BandOfBrothers
Samsung Members Star ★★
Options

Good to hear it's sorted for you @Members_spEQec4  👍 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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