Problem with already redeemed Disney plus 12 month code for free trial!

[Stoycho]

Problem with Disney plus!

I already redeemed the 12-month code for S22 and I had a year free trial until 26.06.23 in my Disney plus account, and I have this email from Disney plus since 26.06.22 :

"WELCOME TO DISNEY+

You’re all set to start streaming.

Your purchase confirmation:

SUBSCRIPTION

Disney+ Monthly

SUBSCRIPTION TERM

1 month

AUTO-RENEWAL INFORMATION

At the end of your promotional period, your subscription will automatically renew at £7.99 per month* until cancelled

PRICE

£0.00 until 26 June 2023

FIRST RENEWAL DATE

26 June 2023

PAYMENT METHOD

ECMC ending in 3619

We are always here to help. For any questions, please visit our Help Centre.

You will receive the Subscriber Agreement shortly in a separate email.

*subject to changes in retail price "

Everything was ok before, but today wen I opened Disney plus I saw only this:

" you're not subscribed "

and according to Disney plus customer service the problem is with the Samsung promotion and I have to rich Samsung about this problem 🤐🔫

Is anyone else having this problem?

Please can someone from Samsung help or tell me who to contact thanksProblem with already redeemed Disney plus 12 month code for free trial!

[BandOfBrothers]

Unfortunately the Team here can't access your Samsung Account so you wouod need to search out Samsung Customer services for your region @Stoycho to ask for assistance. 

[Jasper62]

Hi did you manage to sort this  out I have got the same problem

[JonWillis]

Check your emails/spam. I had an email from Samsung saying they were cancelling the code, (so assume that means all codes, ) and that I would need to login to the boost rewards to generate a new code.

They might have already done it and this cancelled the subscription. This is probably due to all the leaked codes and the reselling which is against the T&Cs

[Stoycho]

No, I didn't. Unfortunately.

[csilko]

Hi I have the same problem, cleared cache etc, but seems to be in a loop 'click here to redeem code' unable to access code and the offer expires today! Not a happy customer as have been trying for 4 days even on another computer....!

[csilko]

YES, for the past 4 days! No luck at all as in a loop!