13-07-2022 12:30 PM - last edited 13-07-2022 12:31 PM
After 2 months, very careful use, strange line on the screen. I think the problem is in the oleophobic coating? When I wipe the screen with a microfiber cloth, the line is not visible. After a few minutes of use, however, it is visible again.
Solved! Go to Solution.
14-07-2022 08:25 PM
Update:
Today I took the phone to an official repairer, who immediately replaced the entire screen (warranty), no questions asked.
13-07-2022 01:29 PM
It's possible @Bogo1 🤔
Do you keep a case on the phone at all ?
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
13-07-2022 04:15 PM
My previous phone was a Galaxy S7 (6 years) and it doesn't have a single scratch. So you know I'm very careful with my phone.
13-07-2022 11:25 PM
I can tell you now that's a badly applied coating with some watermark. This same thing happened to me on an older Galaxy S3 brand new. Shop changed it in store. Everytime I wiped it away it would come back
14-07-2022 07:18 AM
Shop changed Phone or screen?
14-07-2022 08:25 PM
Update:
Today I took the phone to an official repairer, who immediately replaced the entire screen (warranty), no questions asked.
16-07-2022 09:19 AM
Next question: Which screen protector to install on the new screen?
16-07-2022 10:06 AM
My go to is the Whitestone Dome Glass Screen Protector as its good for curved displays and plays well with the fingerprint.
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
17-09-2022 02:49 PM - last edited 17-09-2022 03:17 PM
Me again. After 2 months, a vertical line started appearing again on the replaced screen. The phone will go back to service. Maybe the first series of phones was defective and the service had a screen from the first series in stock?
05-06-2023 08:22 PM
THIS IS SO USEFUL! same thing happened to me with my galaxy S23 ultra... just after 3 weeks of use, just at the bottom
Those marks go away with a polishing cloth but always come back... ANNOYING! they received the phone for inspection and will return with a resolution in 5 days