Sound disconnecting

[89jcowan]

Hello. Looking for some help/advide. When using my wired headphones to watch/listen on the phone the sound cuts out when switching apps. So I'll plug in my headphones and it'll register at the top, start watching a video on YouTube with sound, check a different app, go back to YouTube and the sound is no longer playing through the headphones and has changed to phone audio.

[Ventor]

@89jcowan Hello, try to solve the error, resetting the accessibility settings. Access Settings / General administration / Reset / Reset accessibility settings. You do not lose personal data. Tell us if it has been solved, Greetings.

[89jcowan]

Thanks for the response. This did not solve the issue unfortunately

[Mobz]

Have you tried going into recovery mode.

Wipe cache partition and then repair apps

[89jcowan]

Thank you. I have, was advised when I called samsung but again it did not work. Likely issue is the headphones aren't compatible with the s22 so will try with some new ones.

[nazg3]

Hello, I'm having the same issue, any resolution yet? Hope you've managed to sort it out!

[89jcowan]

Unfortunately not, tried newer headphones but still disconnects. Have just been putting up with it but now I'm getting audio issues on phone calls so will contacting Samsung again.

[charlie8723]

Has anyone got the fix yet? Facing this same problem again and again even after changing dongles.

[Sticks147]

Same issue for me. I listen to an audiobook then go to listen to something else and have to unplug the headphones and plug them back in! Seems like a faulty firmware upgrade as it never used to happen. 

[Sticks147]

Same issue for me. It's been doing it for ages. And I'm using genuine samsung 🎧 

Never used to happen.

@samsung  sort it out!