Samsung S22 Ultra - White Screen After Update - Service Center & Customer Care Refused to Help

[Sai Ganesh]

My screen started flickering after the recent update and screen turned completely white, I had terrible experience with Samsung Customer Care and Service Center agents. 

Full Story - 

The manager "Nadeem" at the service center said if the screen had "white lines" after update I will accept it, not if the screen is "completely white". I always make sure that I provide the best protection. I use Expensive Rhino Shield Cases and Guards for my mobile. But they are blaming me for not using the phone properly and I have to pay full price of the screen for the repair. 

"Nisar" agent from Customer Service agent says that I should take responsibility for using the phone improperly, I stated I use my mobile with utmost care and  he stats everyone uses their phone carefully even it costs 30k or 1.2Lakhs.  Those statements felt condescending and Imagine how frustrating I would have felt when the only phone I had doesn't work and an agent who is supposed to help talks like that.  

After calling customer care multiple times and explaining that I didnt misuse the phone. I was connected with a supervisor named "Pruthvi"  after putting me on long holds. The Supervisor claimed that I damaged the mobile because he can see tiny scratches near the S-Pen. My S22. Which proves that Samsung would go to great lengths to avoid helping the customer for the mistakes they committed. I would be willing to take the responsibility and pay for the replacement if I damaged the phone, I want Samsung to rightfully take responsibility in this situation.  

It felt terrible when they blamed the me for not using the phone properly and say that I damaged the screen and I have not other choice. The phone was working perfectly before the update, I tried my best to explain that I have not damaged the display.  I was a loyal Samsung Customer I purchased S series mobile phones for myself and my family, now I feel like I made a mistake by trusting Samsung as a reputable brand. 

Note: I am able to use the mobile in Dex Mode and Connect it to PC. 

I raised a job sheet in the Service Center and a Support Ticket 
If Samsung is not willing to help me with this issue,  I would never use or recommend Samsung.

[Robin999]

Hi, and welcome to the UK community

Please repost your concerns to your local community where you will receive a more tailored response

https://r2.community.samsung.com/

[JAMES4578]

@Sai Ganesh   Whilst I apprreciate the concern the Uk community would not be able to provide specialised support ,would be matter for your local community.   Please refrain from duplicate posts as I believe one has already been removed

[Robin999]

I'd flagged the initial one after replying to this one. Didn't see it in time.

[Sai Ganesh]

Thank You for the response, I tried to post on 
https://r2.community.samsung.com/ but my posts were removed and marked as spam, 
I escalated this issue this issue till Head Office, yet Samsung Refused to repair this free of cost, I decided to fail a complaint with the Government.  

[Sai Ganesh]

Thank You for the response, this was my first post, I faced few technical challenges so you might see duplicate posts.  

[iFreeFreak]

So, when the Lawsuit? Because I just woke up; went to the bathroom and my screen went white without any explanation while watching a YouTube video. 

[Sai Ganesh]

Hey, Samsung Refused to help, I am going to take this issue public and post on all social media, if you want to join please share your contact info so that I cant tag you too, I will not be paying for a repair when I am not responsible for the damages.
please share your X/LinkedIn/Email/Discord we can discuss further 

[yukisha]

bro Just checking is it display issue but how it's ended up spam message? coz I posted similar incident someone flagged my post as spam message too 

[Joy619]

I too have faced the same issue and my phone is in the service centre for 3 weeks.

Do get in contact with me as I can send you pics of my phone.

My email is ***