I am experiencing the same issue and am deeply concerned. It is common practice to keep devices updated for security protection and to have the latest OS version. I am almost certain this issue should not have occurred. I own a Galaxy S22 Ultra and am the only one in my family using Android, Galaxy, and Samsung products. I have the watch, tablet, and phone, with the ring on order, but I am seriously questioning the brand, their support, and whether I should switch to Apple, where these issues have not been experienced by anyone in my circle. I have been a loyal Samsung/AT&T client for decades.
This is a difficult time for me as Samsung is not taking accountability for this issue, which was caused by the follow-up update.
- Current Android version: Android 14
- Samsung One UI version: One UI 6.1
This issue has severely impacted my work and accessibility, affecting everything from phone calls to travel and tethering data for remote work. If I am not at home on Wi-Fi, the phone is essentially a paperweight. AT&T is also not providing a solution and wants me to use my insurance to replace the phone, which they cannot guarantee will resolve the issue. Both sides agree but lack the business sense and empathy for customer loyalty to take ownership.
I have switched from a regular SIM to an eSIM, reset my mobile network, toggled Airplane Mode, rebooted the phone, and checked for updates daily, but the experience remains the same. I have even factory reset the phone, but the issue persists.
I have confirmed that this issue is on Samsung's end, as users from other networks have shared the same story. I know I am just one dedicated client to the Samsung brand and products, but with my large platform, I can only share my experience and seriously consider how it would be if I were an Apple customer. My family has had superb experiences with their devices, support, and brand ownership. With no resolution in sight, I may have to purchase another phone to get back on track, and I am just one payment away from paying off my current S22 Ultra phone. No I cannot send my phone in and not have a phone to utilize while paying on a service I am not able to utilize.
I am a real client with a real experience, who is genuinely unhappy. Verizon and T-Mobile users are experiencing the same issue. Samsung, this is not a good look. I have had better days with your brand and products, but as for support... I'll leave that alone. As for me, Loyal Samsung User, for now... I'm Not Hard to Find!
A Real Samsung Samsung Galaxy S22 Ultra 5G 512Gb ~ Green Owner & User!
Galaxy S22 Ultra | #OS | #Performance | One UI 6.1 Problems
