owisa
Journeyman
25-12-2024 05:20 PM
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Galaxy 20
3 REPLIES 3
lminvti
Samsung Members Star ★
25-12-2024 05:34 PM
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Hi @owisa and warm welcome 👋
You can try using members app diagnostic tool under support section first.
Is it wifi or mobile data?
You can do network reset in settings > general management > reset > reset mobile network settings (if its for mobile data)
And reset WiFi and Bluetooth (if it's for WiFi.
Other thing you can try is wipe cache partition on your phone.
Try safe mode on your phone and see if there's no 3rd party apps causing it:
https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/
Reset your modem (if its WiFi issue)
You can try using members app diagnostic tool under support section first.
Is it wifi or mobile data?
You can do network reset in settings > general management > reset > reset mobile network settings (if its for mobile data)
And reset WiFi and Bluetooth (if it's for WiFi.
Other thing you can try is wipe cache partition on your phone.
Try safe mode on your phone and see if there's no 3rd party apps causing it:
https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/
Reset your modem (if its WiFi issue)
Piper123
Samsung Members Star ★
25-12-2024 06:02 PM
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Reset network settings
You won't lose data but you will have to re enter your WiFi passwords.
Network will send you new APN behind the scenes within seconds. You won't have to do anything with this.
You won't lose data but you will have to re enter your WiFi passwords.
Network will send you new APN behind the scenes within seconds. You won't have to do anything with this.
I am not employed by Samsung nor do I receive any remuneration as a Samsung Members Star.
My device is an S25 Ultra.
My device is an S25 Ultra.
MarcusSmartLink
Explorer
25-12-2024 07:18 PM
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This is correct.
