Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

My Internet connection is not working now. Can someone please help me.

(Topic created on: 25-12-2024 05:20 PM)
346 Views
owisa
Journeyman
Options
3 REPLIES 3
lminvti
Samsung Members Star ★
Options
Hi @owisa and warm welcome 👋

You can try using members app diagnostic tool under support section first.

Is it wifi or mobile data?
You can do network reset in settings > general management > reset > reset mobile network settings (if its for mobile data)
And reset WiFi and Bluetooth (if it's for WiFi.

Other thing you can try is wipe cache partition on your phone.

Try safe mode on your phone and see if there's no 3rd party apps causing it:
https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/

Reset your modem (if its WiFi issue)
Piper123
Samsung Members Star ★
Options
Reset network settings

You won't lose data but you will have to re enter your WiFi passwords.

Network will send you new APN behind the scenes within seconds. You won't have to do anything with this.
S24 Ultra
MarcusSmartLink
Explorer
Options
This is correct.