13-06-2024 05:02 PM
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i recently did a software updated my samsung s22 ultra and after the update it now wont stop restarting and wont connect to wifi i have done a factory reset and its still doing the same thing without any apps added . now clearly this an software update issue with samsung in their new update 6 WHAT ARE THEY DOING ABOUT IT TO FIX THE PROBLEM there seems to be thousands of peopel with the exact same problem so it cant be coincidence that all these phones start doing this after the latest update . samsung need to come up with a solution as my phone is totally usless atg the moment
13-06-2024 05:46 PM
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Hi @a mcbey Have you tried entering Safe Mode? https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ If the problem does not present itself here it would suggest a problem with 3rd party apps if you have any of these installed.
Did to wipe the cache partition lately? Temporary cache files are deleted but data is kept intact (even if you have tried the Factory Reset). This is generally advisable after updates and can help with crashes.
Follow these steps:
1. Turn off the device.
2. Connect To Computer , other Device or TV USB, Press and hold the Volume Up key and then press and hold the Power key
3. When the Android logo displays, release both keys.
4. Wait until the Android system recovery menu options appear.
5. Press the Volume down key several times to highlight wipe cache partition.
6. Press Power key to select.
7. Press the Volume down key to highlight yes, them and press the Power key to select.
8. When the wipe cache partition is complete, Reboot system now is highlighted.
9. Press the Power key to restart the device.
can also Repair apps from the same Recovery Menu.
However if no resolution would best to send an Error Report,Go to Samsung Members-Support-Send Feedback-Error Reports-Lock up/restarting. Provide details and ensure that the system logs are sent.
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
13-06-2024 05:54 PM
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thank you i will give this a try but cant keep the phone on long enough it reboots constantly and at best when it is om it only stays on for minutes them goes into reboot again this only started after update 6.1 ou
14-06-2024 05:01 AM
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I have tried EVERY fix I can find online, and I mean EVRERY ONE.
My phone is now on the factory reset screen, but it does not recognise my finger or S-pen.
How the F... do I fix this?
14-06-2024 06:36 AM
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Hi @a mcbey
I am sorry to hear you woes. You might need to take the phone to a Samsung repair centre.
I am afraid to say that the update might have caused the issue, but it is a coincidence. Otherwise, the problem will be seen on millions of users not thousands. I have two S22 Ultra, both were updated and both are working fine.
Technology enthusiast, but not related to any technological company.
14-06-2024 06:41 AM
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It is going on flabby and sold as is, someone else can have the problem. I am buying a new s24 ultra
20-06-2024 06:01 PM
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07-11-2024 08:42 AM
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Of course we'll have to pay to fix Samsungs issue...
