12-03-2022 06:47 AM in
Every couple of days i keep getting an issue on the lock screen when i go put my finger on the finger print reader and part of the finger print logo is missing and the screen is fozen, after a minute or 2 the log comes back on and then reads my finger and lets me in. It does come up with a message to close the system UI, which would indicate a software fault, has anypne else had this issue?
12-03-2022 07:18 AM in
There is some threads on the forum where people were having some issues with the scanner.
Mine has been fine.
In my biometric settings and more biometric settings I have show unlock transition effect disabled however I'm not sure if this makes a difference to your current issue.
First ensure your software is updated and then one of the best known generic troubleshooting tips is to clear the phone's system cache files partition.
Https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to hook up to a Computer or insert your earphones to enter into recovery mode.
Also try deleting the fingerprints and start again.
You could also try Safe Mode.
> https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ will help to highlight if an app or theme etc is potentially causing issues.
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
12-03-2022 07:22 AM in
12-03-2022 07:39 PM in
13-03-2022 10:44 AM in
I have the same issue in France. Occurs less (2 times in 3 weeks) but very annoying for a so expensive phone.
Last update doesn't fix it.
Complicated when you need your phone immediatly...
15-03-2022 05:42 PM in
Both my wife's S22 Ultra and mine are showing that exact same issue, quite frustrating. Eventually comes back to life after pressing ALL the buttons. Does seem software related hopefully a patch comes out soon🤞
16-03-2022 03:21 PM in
Same thing has been happening to my S22 Ultra. Happens almost once or twice a day! Very frustrating. When I go to unlock the phone, the lock screen freezes and I can see a partial thumbprint. It'll stay like that for about 2 minutes. It happened just now again and the phone restarted. Hope they bring out a fix!