One UI crashing on S22 ultra

[AndrewJ95]

I have had my S22 ultra for almost 4 weeks now, but I'm having occasional issues with One UI. More specifically, when I unlock my phone the lock screen freezes, making the phone unresponsive, including the power button. After about a minute or so, the screen goes black before saying that One UI crashed. Once it's crashed, it relaunches itself and everything works fine for a while, but it is extremely annoying when it freezes and there is nothing I can do but wait for it to hopefully fix itself.

I have got the latest software (including the March security patch), but it is still occuring every now and then. I can't recall ever having this happen with my S10 Plus so it is not giving me a positive experience with Samsung's new 'flagship'.

Has anyone else experienced this with the S22 Ultra, and if so, have you managed to fix it?

[Russ__A]

Yes! Exactly the same problem. The phone lock screen freezes and then get the pop up to say One UI had crashed. 

Haven't found a solution but you're not the only one with the problem.

[AndrewJ95]

I'm not glad that you're having the same issue, but it's slightly reassuring that I'm not the only one. Hopefully they'll find a fix for it sooner rather than later.

[7KO7]

I have been dealing with this since last June on the S21 I bought new.  I've reset it, cleared caches, kept the software up to date, removed almost every app possible, and nothing helps.  I think both the S21 and S22 have serious design flaws.  I've sent it in to Samsung to be reimaged, and it crashed again the day I got it back.  I am ready to become an iphone user.  I don't know anyone using iphones with this problem.

[AndrewL]

For those of you who are experiencing this issue, please can you send us an Error Report with accompanying System Log Data, so our dedicated team can take a closer look? To do this, please head to the Members app > Get Help > Error Report > Tap 'OK' to send System Log Data > Select the symptom, and include as much detail as possible. To ensure your logs accurately reflect the issue you're experiencing, we'd like you to submit your report within 5 minutes of encountering the problem. Our engineers will then investigate this and respond to you with a solution via the Members app. 

[AndrewJ95]

Next time it happens I'll try to remember to send the logs over. Thank you for the reply!

[Jeff_]

Mine restarts at least twice a day for no reason.. software needs fixing urgently.. so many posts on restarting and lag not good.

[AugustinJ]

Same here, freezes, we have payd more than 1000 euros for a shitty phone, don't get me wrong, i am a Note fan, but i've never had such a bad experience starting with the cheap original screen protector, than battery and so on. 

[AndrewJ95]

It's just happened again where the lock screen freezes for about a minute. I have sent the system logs along with a message.

[thejklay]

Happens to me too, i sent a error report