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S22 Ultra crashing and restarting

(Topic created on: 06-07-2023 05:46 PM)
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YasK
Journeyman
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Hi

I received my S22 Ultra on the 21st Feb, and I transferred my content form my note 20 to the s22 ultra. 
The phone crashes/freezes and then restarts 4 to 8 times a day, this happens whilst using the phone and when it's not in use(during the night).
I updated the software that was released yesterday and still have the issue.
Anyone else had this problem? Any advice, don't say restore the phone, that's a headache. 

Thank you
45 REPLIES 45
Nijith
Apprentice
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Request service center to change the board.... After a lot of communication with my service center they suggested to replace the board since it is under warranty there won't be any cost But have to submit the phone there until the board arrive it took around 2 weaks for me they said there is a shortage...  After that phone is working fine no freezing or restarting. Please try that. 

Members_Isd2X0Y
First Poster
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I havet same problem 

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YasK
Journeyman
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Update from my initial post- we'll after 10months of owning the phone and dealing the the crashes and restarts I finally booked the phone in for repair.
Samsung repairers came the house (I'm in the U.K) in their fancy van, after an hour they replaced the mother board and have had no problems since. Been using it for a month and no problems.
If your under warranty, get it fixed.
Georgi Chankov
First Poster
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My S22U purchased on 07/07/22 shows all the flaws listed in the topic. In a conversation with Samsung on 10.10.22, they said to wait for the update in 11 months. Then there are three claims made: 1. Directly to an authorized service center Sruchko Service EOOD, main board and battery replaced on 26.11.22. The device has all the original flaws! 2. To the seller Vivacom 16.12.2022. answer: The device does not exhibit the hardware defect indicated by the customer and/or the described defect(s) during functional tests performed in the service (Sruchko Service EOOD). No repairs have been made. The device has all the original flaws! 3. To the seller Vivacom 09.01.2023.

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Shirl6
First Poster
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I have fought with mine so long it's now out of warranty and Samsung will do nothing unless i pay full for repair

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Shirl6
First Poster
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I have fought with mine so long it's now out of warranty and Samsung will do nothing unless i pay full for repair

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