Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

S22 Ultra crashing and restarting

(Topic created on: 06-03-2022 07:37 AM)
2997 Views
YasK
Journeyman
Options
Hi

I received my S22 Ultra on the 21st Feb, and I transferred my content form my note 20 to the s22 ultra. 
The phone crashes/freezes and then restarts 4 to 8 times a day, this happens whilst using the phone and when it's not in use(during the night).
I updated the software that was released yesterday and still have the issue.
Anyone else had this problem? Any advice, don't say restore the phone, that's a headache. 

Thank you
45 REPLIES 45
Members_QhXo6cn
Student
Options

Same here, it just about freezes on screen lock every day its such a shame as my previous phone, a note 10 plus 5g was perfect. I am just going to send it back and get an iphone as I own a digital agency and rely a lot on my phone so camt have this happening daily.

0 Likes
Gulk
First Poster
Options

Same here, did a smart switch, then did a factory reset but the phone still restarts multiple times a day... wth

0 Likes
NikolaO
First Poster
Options

Same issue with my S22 Ultra which arrived yesterday. I have tried everything like folks here in a post. It seemed I mitigated the issue by setting fixed refresh rate and lowest resolution possible but it restarted again during the night. I cannot pinpoint trigger for restart, overheating maybe? Is there a way to examine crash logs as they are surely there I was asked for permission to upload them to Samsung from Members application. Hopefully its a firmware/software issue...

0 Likes
X-eL
First Poster
Options

I get the same issue, only for me it's about 1 reboot/day so far. I have also submitted the crash report to Samsung today and I hope a fix will be provided for this issue soon.
To me it's unacceptable for the whole OS to crash & reboot, regardless of what app settings might have been copied over via Smart Switch.

Lentilbake
Apprentice
Options

I didn't do the switch thing as I like to start afresh but I'm still getting the occasional freeze up which occasionally requires rebooting the phone. Not a massive issue really. I expect updates will soyrry the crashes soon.

0 Likes
Members_3RP2r1n
First Poster
Options

Same problem here. Had my phone 2 days and it has crashed several times.  Not impressive 😞

0 Likes
Lentilbake
Apprentice
Options
My phone has settled down now, haven't had a crash or freeze up for quite a while. I think it was Chrome causing the problems.
YasK
Journeyman
Options
Did you do anything with chrome, I have it on my phone but never use it.
I'm still having problems even after march update
0 Likes
Members_QhXo6cn
Student
Options

As an update, I have fixed the issue, I have since returned my phone and bought an IPhone 13 pro max and super happy with it.😂

0 Likes
Lentilbake
Apprentice
Options

Well that will certainly fix any problems with the S22! Mine has settled now, no crashes for a while. Good luck with your iPhone.

0 Likes