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Original topic:

S22 Ultra Camera x2 Zoom has stopped working

(Topic created on: 26-09-2023 12:21 AM)
1408 Views
SteveWalker
Apprentice
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All of a sudden, the X2 Zoom on my S22 Ultra has stopped working. I select X2, and I simply get a X1 image.

If I pinch zoom to 1.9, I see a zoned image. But from 2.0 up t2. 9, the image as saved is not the image that I see on the screen. 

I'm using 4:3 aspect ratio. 

X2 was working perfectly until a couple of days ago. 

I have restarted the phone and rest the camera app, to no avail. 

Anyone got any ideas? 
12 REPLIES 12
Members_jkJoomM
First Poster
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I'm having the same experience, only difference being my aspect ratio is 16:9. It started happening after a firmware update. It only happens for some images though; so I didn't notice it at first. I suspect it's a problem with the greater use of AI in the camera app.

bitoclass
Apprentice
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I've seen this sometimes too (in 16:9) since the September update. How do we report this S22 Ultra bug to Samsung to get it fixed?
Members_TCcT6y8
First Poster
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Same bug here...

MrMiles
First Poster
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Same issue for me, noticed it happening more in darker photos. Lighter photos seem to x2 zoom with no problems 🙈
Neokfire7
First Poster
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I had the same.problem.  I thought I was the only one with this....so I read that post,  and I simply try this.... I change between 3:4 to 16:9 and generally all the analysis ... now it works fine!!!  

LinWieMusic
Student
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Exact same problem over here! Has anyone found a solution? 

Thanks a lot 

tkk247
First Poster
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Same issue here! Has this been resolved or does anyone have any idea how to sort this out?
SteveWalker
Apprentice
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How can one raise this issue with Samsung? It's very annoying, and two software updates haven't addressed it. I'd like to escalate it, but I don't know how
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Members_q60xHhj
Student
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Same here, 2x zoom is totally f***ed up, it's been like here for months now, where's the fix??? Samsung get your sh*t together, release the fix ASAP!