S22 Ultra Bootloop Issue: Legal Action & Call for Class Lawsuit Participants

[Pp_Evil]

Hi everyone,
I am one of the many S22 Ultra users facing the infamous bootloop issue that started after Samsung's software update. Like many of you, I was forced to approach the service center, where my ordeal escalated:

• My fully functional display was returned damaged. They are asking charges for motherboard replacement. 

 

• Despite my efforts, including escalating to Samsung head office and CEO, they refused to acknowledge their mistakes.

Evidence I Have:
Evidences confirming Samsung acknowledged the bootloop issue was caused by a software update.

 

Call recordings where I got direct assurance from Samsung VOC Team Lead where he clearly mentioned if anything happens to customer's device due to any software/technical issues then it's company's problem and company will bear the cost of repair irrespective of warranty status.

 

I had sent a legal notice to which they have responded in a dismissive attitude trying to say we don't care and are trying to hide behind their warranty policy. Probably they don't know the laws of Consumer Protection Act,2019.

 

If you’ve faced similar issues:
• Let’s collaborate to hold Samsung accountable.
• Share your stories—together, we can present a stronger case. I am planning to pursue a class action lawsuit. If you’d like to join pls reply here.

 

This isn't just about getting our devices fixed. It's about setting a precedent to ensure Samsung takes responsibility for its defective updates and unethical practices.

 

Galaxy S22 Ultra

[HRebecka]

This just recently happened to my husband’s phone. The phone will barely stay on now. So annoying! His phone isn’t even paid off and now we have to buy a whole new phone. They need to be held accountable for this. 

[Kru_Mehta]

I have same issue. My S22 Ultra was working fine. Then about a week and half ago One UI 7.0 rolled out and My S22 Ultra stopped responding to my touch and keep rebooting. I have everything associated into the phone, even my car. Everything came to complete stop. I cannot operate my car, no emails, no bank accounts. nothing is working. I need to get compensated for all these issues plus purchase of a new phone. Thanks you for starting class action! 

[tulsiani_aanchal_]

I am facing the same issue, is there anyone who can help me in the consumer court case procedure ? 

What is the procedure to file a case & how to proceed ? 

[peteybe]

Same issue here. I'm taking it to Samsung at King's Cross on Thursday and will show them this thread.