S22 Ultra Bootloop Issue: Legal Action & Call for Class Lawsuit Participants

[Pp_Evil]

Hi everyone,
I am one of the many S22 Ultra users facing the infamous bootloop issue that started after Samsung's software update. Like many of you, I was forced to approach the service center, where my ordeal escalated:

• My fully functional display was returned damaged. They are asking charges for motherboard replacement. 

 

• Despite my efforts, including escalating to Samsung head office and CEO, they refused to acknowledge their mistakes.

Evidence I Have:
Evidences confirming Samsung acknowledged the bootloop issue was caused by a software update.

 

Call recordings where I got direct assurance from Samsung VOC Team Lead where he clearly mentioned if anything happens to customer's device due to any software/technical issues then it's company's problem and company will bear the cost of repair irrespective of warranty status.

 

I had sent a legal notice to which they have responded in a dismissive attitude trying to say we don't care and are trying to hide behind their warranty policy. Probably they don't know the laws of Consumer Protection Act,2019.

 

If you’ve faced similar issues:
• Let’s collaborate to hold Samsung accountable.
• Share your stories—together, we can present a stronger case. I am planning to pursue a class action lawsuit. If you’d like to join pls reply here.

 

This isn't just about getting our devices fixed. It's about setting a precedent to ensure Samsung takes responsibility for its defective updates and unethical practices.

 

Galaxy S22 Ultra

[HRebecka]

This just recently happened to my husband’s phone. The phone will barely stay on now. So annoying! His phone isn’t even paid off and now we have to buy a whole new phone. They need to be held accountable for this. 

[Kru_Mehta]

I have same issue. My S22 Ultra was working fine. Then about a week and half ago One UI 7.0 rolled out and My S22 Ultra stopped responding to my touch and keep rebooting. I have everything associated into the phone, even my car. Everything came to complete stop. I cannot operate my car, no emails, no bank accounts. nothing is working. I need to get compensated for all these issues plus purchase of a new phone. Thanks you for starting class action! 

[tulsiani_aanchal_]

I am facing the same issue, is there anyone who can help me in the consumer court case procedure ? 

What is the procedure to file a case & how to proceed ? 

[peteybe]

Same issue here. I'm taking it to Samsung at King's Cross on Thursday and will show them this thread.

[BeckyJolene]

• I, too, lost use of my 22 Ultra following an update. It would not recognize my carrier and kept giving me the error message saying that my device was not registered on any network. I used my warranty to have the phone replaced twice before finally just having them to refund my money. I had to buy a different phone to have one to use for the duration of all of this mess it took over 4 months to finally get a refund. I have since bought another Samsung (24 ultra) but I was hesitant, to be sure. I've always been a Galaxy fan but if this one gets jacked up like the 22 ultra did, I'm moving on. 
• II do believe that damaging should be accountable for, basically, destroying my phone and /or making it unusable. I had only had it for a month or so before the update crashed it. 

[007007]

I would like to join.

My s22 ultra phone died suddenly yesterday. Please let me know how to join you.

[Members_ZSW7Sgq]

Hi,

Did you guys managed to get anywhere with it? My S22 crashed today, had update couple of days ago (UK), loop reboot, unable to even to hard reset and now phone is dead because unable to charge it. Don't really care about motherboard, but I lost all my data!!! I have this phone just for 2.5 years, and what a coincidence that my warranty expired 6months ago. Do you know anything about that lawsuit, was it raised? Did you guys get any compensations for motherboard replacements? 

[AhmedAli87542]

Hi everyone,

I'm writing from Melbourne, Australia, and I want to strongly echo the original post — I too am a victim of the same bootloop issue on my Galaxy S22 Ultra, which started immediately after the July 2025 software update. This is absolutely not a coincidence, and like many others here, I was told it's a "motherboard issue" the moment I walked into the Samsung service centre — with zero diagnostics, zero transparency. It’s clear this is a pre-scripted response meant to deflect responsibility from what is clearly a software-triggered failure.

As someone from an IT background with a Master's degree and over 10 years of professional experience in software engineering, I can say with full confidence — this is not a hardware problem. This is a software-induced crash-loop caused by Samsung's own update. I’ve reviewed the system behavior, the symptoms, and the sudden timing post-update. There's no question in my mind.

I fully support and am ready to join this legal effort. I am happy to represent users from Melbourne and across Australia, and I’m also prepared to attend court proceedings if necessary. This is not just about fixing our phones — it's about holding a major corporation accountable for dismissing its customers, damaging devices during so-called “necessary software updates,” and hiding behind arbitrary warranty terms even when the fault lies entirely with them.

To others facing the same issue — I strongly urge you to come forward and share your story. The more voices we raise, the stronger our case becomes.

Count me in. Let’s do this — not just for us, but for the thousands of users being quietly swept under the rug.

Kind regards,
Ahmed

[Max1030]

S23 Ultra . This has happened to me, phone in pristine condition, babies since purchased. Zero support.  

[Max1030]

S23 same issues