S22 Ultra Bootloop Issue: Legal Action & Call for Class Lawsuit Participants

[Pp_Evil]

Hi everyone,
I am one of the many S22 Ultra users facing the infamous bootloop issue that started after Samsung's software update. Like many of you, I was forced to approach the service center, where my ordeal escalated:

• My fully functional display was returned damaged. They are asking charges for motherboard replacement. 

 

• Despite my efforts, including escalating to Samsung head office and CEO, they refused to acknowledge their mistakes.

Evidence I Have:
Evidences confirming Samsung acknowledged the bootloop issue was caused by a software update.

 

Call recordings where I got direct assurance from Samsung VOC Team Lead where he clearly mentioned if anything happens to customer's device due to any software/technical issues then it's company's problem and company will bear the cost of repair irrespective of warranty status.

 

I had sent a legal notice to which they have responded in a dismissive attitude trying to say we don't care and are trying to hide behind their warranty policy. Probably they don't know the laws of Consumer Protection Act,2019.

 

If you’ve faced similar issues:
• Let’s collaborate to hold Samsung accountable.
• Share your stories—together, we can present a stronger case. I am planning to pursue a class action lawsuit. If you’d like to join pls reply here.

 

This isn't just about getting our devices fixed. It's about setting a precedent to ensure Samsung takes responsibility for its defective updates and unethical practices.

 

Galaxy S22 Ultra

[Tom195]

I am hoping for a international lawsuit. I had TWO S22 Ultras have the boot looping and in the US complaints are being suppressed. On the US version of this form any post about boot looping is being removed for duplicate or spam with a response "that the issue has been resolved".  The resolution is take it to a Samsung repair center! That is not a solution for out of warranty devices and not fault of the customer. On top of that the users are blocked and unable to post or comment on other related post. 

[Nettleton-tina66]

I also have a Galaxy S22 Ultra and started having issues with it restarting after an update on December 18, 2024.  I did a soft reset, and it stopped until today, January 31, 2025.   I also had another update on January 27, 2025.  It started 20 minutes ago and won't stay on more than 2-3 minutes!!!  I need my phone to receive my work schedules and any communication between management and employees.  This is so f--ing frustrating, and Samsung needs to be held accountable for once!!!  I refuse to pay for phone repairs when it is their responsibility.  If there is to be a class action started count me in!

[DickGrayson]

Same here. I wonder if they did this intentionally. 

[Members_lRO61oL]

I am from UK and I have the same issue. The phone goes into endlees loops since the last update. Samsung should take responsibility! I refuse to buy a 1200+ gbp phone every 2 years because they break them.

[KannanG]

Feb 2025: US (Bought from Samsung Unlocked as a pre-order when S22 Ultra was released)

Yes Currently I have the same issue and interested to join the class action if proceeded. After One UI update, experienced slight overheat but wasn't paying much attention, ended up landing in Boot loop next morning. None of the steps worked, recovery mode, factory data reset, Odin Flash. Finally gave up and sent it to Samsung for repair and to be surprised with $500+ bill. It is clearly the upgrade broke but all the response I got was phone is out of warranty and have to paid to proceed with the repair. No owning up to their mistakes. Clearly someone who was involved in testing the hardware at some point or software recently pushed out didn't do their job. so frustrating.

Cost Estimate: Std. Repair Fee : $99.00
LCD Assembly Repair Fee : $0.00
PBA Repair Fee : $370.00
Care Pack Fee : $0.00
LCD Repair Fee : $0.00
Subtotal : $469.00
Tax : $38.69

Total: $507.69

Lost Data (Although I have backup, it is not going to be 100%)

Losing $$ more now

Trade in value offered by Samsung for S25 purchase for this phone was only $600 before the issue but they have the audacity to bill almost the same for a PBA replacement.

[bsadams]

I am having the same issue on my S22 Ultra.  It started about 2 weeks ago and will not stop looping.  I have successfully wiped the cache, did a factory reset and still the device continues to reboot.  I am now having issues trying to get it into safe mode so that I can try a different approach.  I have spoken with Samsung and their only support is to take it to a local repair shop.  Seems like its affecting way more people than they are willing to admit.  Hopefully they will offer a solution soon, as my phone was working perfectly before this started up.  My loyalty to Samsung is diminishing and I really dont want to go to Apple but if this is rectified then I will have no choice but to move to a stronger brand that makes better equipment.  

[Brandi3]

Currently on day 8 of no phone since the 6.1 software update on my S22 Ultra. My phone is totally bricked since latest software update. 2 people with Verizon have admitted to me about the problem w/Samsungs software update but I have screenshots of my convo with Samsung & they refuse to admit to their fault. Being as tho I used to work for Verizon, it's still part of their responsibility to make this right since they partner with Samsung by purchasing their phones to sell to customers. I would love to collaberate so we can get this class action lawsuit up & running. I've spent a total of 9 hours on the phone with Verizon and gotten $150 in credits but that's it. No resolution for another device. They want me to upgrade & pay more $ a month. Was almost T-boned 8 days ago when my phone 1st stopped working & couldn't even call 911. I was very scared and could of died and had to call the Sheriffs Office once home & on wifi. I have lots of proof of all of this. Let's chat and make Samsung pay for what they've done! 

[Punnyabrata]

My phone updated its software last week, and ever since, it's been plagued with performance issues. It crashed and restarted a few times before ending up in a bootloop yesterday. Before the update, everything was working perfectly. I attempted to access Safe Mode but had no success. I also reached out to Samsung chat support, but the representative was unhelpful and simply advised me to visit a service center. Unfortunately, the service center was equally unhelpful. I even let the battery drain completely, but now the phone vibrates repeatedly whenever I try to charge it.

Has anyone had any success booting into the OS without losing their data? Beyond the issue of planned obsolescence, I think Samsung needs to be held accountable for taking their customers' loyalty for granted. If car manufacturers can issue recalls, why not phone companies? I currently own four Samsung phones and a Samsung TV, but their customer support is worse than Google’s. I'm in Canada and if anyone is pursuing a class-action lawsuit, count me in.

[Sumit1o1]

I have the same problem that started from November 2024. now its in a boot loop for  1 month. how do participate in the legal suit?

[AidaEbrahimi]

Hi, I am in Canada and I have the same issue. I am so pissed with them too.