08-01-2025 08:06 PM
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Hi everyone,
I am one of the many S22 Ultra users facing the infamous bootloop issue that started after Samsung's software update. Like many of you, I was forced to approach the service center, where my ordeal escalated:
Evidences confirming Samsung acknowledged the bootloop issue was caused by a software update.
• Let’s collaborate to hold Samsung accountable.
• Share your stories—together, we can present a stronger case. I am planning to pursue a class action lawsuit. If you’d like to join pls reply here.
08-01-2025 08:34 PM
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Thanks for putting this information on here.
I use my phone like most people for everything and when a perfectly fine phone just crashes the customer must scramble to figure out what happened and get the device replaced. It cost more than money... I am waiting for a call from a tech to fix my heater at home and I filed out applications for a new job, now my phone doesn't work. This is the 2nd S22 Ultra that has done this in 5 months. The first time this happened I was at the hospital with my wife while she was in labor, and my family could not contact us. These devices cost way too much for Samsung to not at least take accountability.
This first happened to my original device in August 2024 and I had to pay for a replacement via insurance claim with ATT. That was $150 and not to mention the additional $675 for data recovery because my information was not backed up. I take responsibility for that, the S22 Ultra was the first phone I had without an SD card and I never break or lose my devices, so I didn't think about it.
Five months later my 2nd device just went into the same looping and this phone is under one year warranty, but I fully expect my next replacement to have the same failures.
I was told by ATT if I continue to have these issues, I will be reimbursed the market value of the device which is only $275 as of 01/08/2025. Exactly what can I do with that when the resale value is still about $500, and a new phone is $1400.
As a customer I have done nothing to cause the looping and as you mentioned Samsung is aware but not taking responsibility.
08-01-2025 08:57 PM
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now thankfully i just got this s22+ so i didnt lose anything, but im really disappointed in samsung for this, i opened the seal on the box for this phone a couple of hours ago and since starting it endless loop of restarting, i have never even had an issue close to this with any of prior iphones and i even used a budget poco phone that worked flawlessly i was expecting quality from this flagship but i kinda regret wanting a samsung now
08-01-2025 09:11 PM
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May I please ask - are you based in the UK / EU as this is the UK &EU forum but some comments here are referencing AT&T and $ so would be best posted in the US Forum
08-01-2025 09:12 PM
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08-01-2025 09:15 PM
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bruh so i got this phone at the worst time possible
08-01-2025 09:18 PM
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08-01-2025 09:19 PM
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Thanks because I thought it was a global form.
I got here from Google even though I am in the US. What is really strange is when I got to the Samsung US form there is very little mention about the looping. There's only like 7 S22 forms.
08-01-2025 09:33 PM
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You have said that you didn't buy the device, it was a gift.
You have said you got the device very recently.
You have said you are no longer in contact with the person who gifted the device to you.
Sounds a little bit dubious I'm afraid.
08-01-2025 09:35 PM
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Rules/laws are different in the US, specialised support from Moderators Management in this forum is confined to UK/Ireland. Therefore would be best addressed on the US Community, I would ask for further advice in the first instance. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us?page=1&tab=recent_topics
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
