Thanks for putting this information on here.
I use my phone like most people for everything and when a perfectly fine phone just crashes the customer must scramble to figure out what happened and get the device replaced. It cost more than money... I am waiting for a call from a tech to fix my heater at home and I filed out applications for a new job, now my phone doesn't work. This is the 2nd S22 Ultra that has done this in 5 months. The first time this happened I was at the hospital with my wife while she was in labor, and my family could not contact us. These devices cost way too much for Samsung to not at least take accountability.
This first happened to my original device in August 2024 and I had to pay for a replacement via insurance claim with ATT. That was $150 and not to mention the additional $675 for data recovery because my information was not backed up. I take responsibility for that, the S22 Ultra was the first phone I had without an SD card and I never break or lose my devices, so I didn't think about it.
Five months later my 2nd device just went into the same looping and this phone is under one year warranty, but I fully expect my next replacement to have the same failures.
I was told by ATT if I continue to have these issues, I will be reimbursed the market value of the device which is only $275 as of 01/08/2025. Exactly what can I do with that when the resale value is still about $500, and a new phone is $1400.
As a customer I have done nothing to cause the looping and as you mentioned Samsung is aware but not taking responsibility.
