S22 Ultra Boot Loop Issues after 6.1 UI / Firmware update.

[FixMyS22Ultra]

Hi everyone,

I’m posting because the boot loop issue after the One UI 6.1 update is clearly widespread, and I want to gauge just how big this problem really is.

Is anyone else dealing with a bricked Galaxy S22 or a constant boot loop since the update? I keep seeing new posts about it almost every day.

My phone was working perfectly fine before the update. After installing it, it suddenly stopped working. Now, it’s stuck in a boot loop, and on the rare occasion it gets to the home screen, it crashes and starts looping again.

I’ve tried everything Samsung suggested: clearing the cache, factory resets—you name it. Nothing worked. I even had a Samsung repair tech come to my house. They suggested my motherboard needs to be replaced but refused to fix it under warranty because of a small, superficial crack on my screen (which can barely even be picked up by a camera).

This hairline crack has been there for over a year. It has nothing to do with the motherboard issue, and my touchscreen is working perfectly fine.

What’s even more frustrating is seeing countless others on Reddit, Samsung forums, Twitter, and beyond reporting the same problem—yet Samsung keeps denying responsibility and is shifting the blame onto the consumer.

If Samsung wants to argue that my phone’s reboot loop is caused by a tiny screen crack, then what about everyone else? What about all the other phones with the exact same issue across the globe with 0 screen and cosmetic damage - and the numerous motherboards they’ve already replaced? 

The pattern is obvious: this update has caused widespread failures and they are now charging for repairs wherever possible. I even have logs showing the update in question followed by recovery reboots immediately afterward.

It’s outrageous that a £1300 phone has failed in 23 months, and Samsung’s response is a £500+ repair quote for a phone which is laughably now only worth ~£400 brand-new. 

That said, I’d really like to hear from others, especially those in the UK but also worldwide, about how you’re handling this situation.

If your phone is out of warranty, you’ve been denied a warranty claim, or you’re experiencing this issue, please share your story. Adding your voice helps build a stronger case and puts more pressure on Samsung to finally take responsibility for this widespread problem.

P.S. If you’re experiencing this issue, and have read this far down - clicking “I have this problem too” under the title of this post may help raise awareness

[sam-sungSucks1]

Have the same issue, Samsung should take the responsiblity. Have been using Samsung for years but this is really disappointed. I will not buy Samsung anymore

[raptor_claus]

I see this is an EU forum, and I'm in the US, but I will add that I filed a complaint with the business bureau here and got a call from Sam the next day, saying they will take care of my S22u. The more I've read into this, it sounds like they are fixing several on case by case basis, but you have to run it up the ladder, not deal with their main support, and be adamant that the issue was after the update. I've heard there are internal memos telling techs to run minimum tests and just replace the boards.  Sounds like they are acknowledging there's an issue without admitting it. 

[Baniya]

Hi, i have the same issue with my phone and I am in US. Could you please help me in sending me the text what you wrote on BBB, I will modify that and file a complaint. This might help me in getting my phone fixed too. Thanks in advance. 

[raptor_claus]

I don't have what I said verbatim at the moment, but here is the just of it(you can always use something like chatgpt, to collect additional info on this widespread issue): File the complaint with your IMEI & serial number. State that your phone is in a constant bootloop caused right after receiving the update, and that it was not a user fault but caused by a provided update(in my case it was a mandatory one that was pushed to my phone). Include your phone functioned without issue prior to receiving this. State that this is a wide spread issue and cite 3-4 different sites (reddit, xda, Samsung forums, tech articles, etc) showing the numerous reports. Say that this situation is unacceptable. You're seeking a resolution in the form of: a free repair or replacement of the affected device, or a full refund of the original purchase price.

Consumers should not be punished for installing software updates pushed by the manufacturer. This is clearly a manufacturer-induced failure and should be treated as such.

Additionally, I included a picture of a reciept from the local authorized repair shop, who reloaded the OS and still couldn't get it working.

I didn't include this, so just as an FYI, the cpu they used in this phone has many reports of running way too hot from the get go. It was a first Gen design that did not meet expectations. It's likely that it's either been causing damage to hardware over the years (update is the final nail in the coffin) , or their update is pushing it beyond its specs, causing it to run so hot that it's damaging it during the process. Regardless, there's clearly a design flaw in the software/hardware. They need to take accountability. But they also had the fire catching note 7, which they also tried to sweep under the rug. Good luck! 

[Baniya]

Thank you bro! I will file a complaint. Thanks for taking time writing this for me and all other US based affected users. 

[Baniya]

How long do you have to wait to hear back from Samsung after filing a BBB complaint?

[raptor_claus]

Depends on how long the BBB takes to process it and pass it along. Then add samsung getting it to their escalation team. I think it says expect 10-14 days. I was fortunate and got a call within 48 hours.