same problem here, my whole life is on this phone. I am a diplomat, stationed in Bangkok, I had my phone compromised, first by the 6.1.1 update that I gladly and confidently executed, like any other updates in the past, it was routine. then immediately bizarre stuff started happening. crashes, autonomous disabling of the wifi, constantly. I ended up paying for mobile data like crazy, because I have it on, but it should always first use wifi to go online, obviously. I had no idea at first that it would just disable wifi, and it would get so extremely hot in the upper left corner, it would just crash. I would get 4-8 hours of crash-boot loops, until the system and battery were exhausted. samsung, knowing but playing dumb, asked me to get it diagnosed. they reset it, I lost everything, even though I had had a previous diagnosis from China, where the same model runs different hardware and an entirely different UI and firmware, so they were sorry, couldn't do anything for me. once back from our travels in China, we came back to Thailand, where they played dumb, samsung are horrendously incompetent. they asked me for 11k baht to replace mainboard, after blocking my German sim, while I was standing next to them. I had huge problems after that. it took me a week to reaquire access to my German SIM, these samsung thailand personnel, the one single moron that could speak 2 words of English, ruined my life with this wipe. so incompetent! and they couldn't do anything. they would NOT under any circumstances acknowledge fault, even though I know for an absolutely indisputable fact that this whole fiasco happened right after this update! now my board is fried, I can still use the phone, but it will not open wifi anymore, permanently disabled, fried. after the next update, 6.1.2, if I'm not mistaking, all went to *****! I was so hopeful that it would possibly fix the 6.1.1, and installed it. since 6.1.1 I couldn't ope the wifi hardware anymore, it was sometimes possible, for a few seconds. but after the next update, from about 2 weeks ago, wifi would never even turn on anymore. nothing! samsung Germany, where I am from, where I bought the phone new, told me that their colleagues in Thailand would surely help me, but only if I still had warranty coverage. which of course I don't have anymore! regardless of ultimate culpability, I have to foot the bill. I will go back to Germany this summer, and rip into these scumbags. I mean, Thailand is lawless, no consumer protection, no respect for high valued customers, I put 10s of thousands into samsung products, these thieves, these crooks, I have premium household devices, 8k tvs, these thieves are disrespecting me like this! NEVER again Samsung, ***** thieves! this update was engineered to precipitate the deliberate obsolescence of these models! I really liked my phone, the shape, the options, stylus support, it worked, I am not changing my phone every generation, I am not made of money, these thieves can't engineer problems to force us to pay them money! I cannot sue, because it is very costly and then there's a geographical and chronological constraint. I am stationed in Thailand and cannot sue in Thai court, I experienced the perfect futility of such folly several times already. these people here are crooks and thieves like you can't believe! realtors, landlords, everything is out to get you! and the police won't bother. not even one second of police work has been done, with evidence up the wazoo! police are complaisant and mobbed up, corrupt beyond imagination, and/or just indifferent. one example: they stole from us, entire boxes of our household, silverware, devices like my kids' tricked out ps5, controllers, and they also destroyed property, massive loss, went to the police, nothing, 0, was done, not a single thing. just running around, from police station to police station, from district to district, they couldn't figure out where to send us anymore, it was a joke! this country is a joke. lawless and filthy to paroxysm! it's hard to imagine, for a rational, sensible human being! our lawyer cost us many tens of thousands of baht, only to keep getting the only advise from him that made any sense, give up, you have no chance. they are all thieves, even the incompetent or thieving lawyers!
and now samsung is screwing with German consumers as well. we have solid, established EU consumer protection laws in place, when Apple did a similar thing, not ruining hardware, but making it very slow, with an update, the EU sued apple and forced damages, but samsung is doing much worse now, destroying hardware completely, and getting away with it!! how is that possible? samsung Germany, the first I contacted, told me the warranty issue cannot be ignored. they got rid of me fast! their fault, but they still won't admit anything, and in Germany servicing is expensive, let alone the hardware that has to be replaced, I'd be looking at at least 700 euros worth of repairs. thieves! first thin I do when landing in Germany, will be writing to the Verbraucherzentrale! those people have become more and more toothless, but I'm still hoping for a positive resolution. slim as the hope may be.. we'll see. End of June.. can't leave until then, due to the kid's school braeak schedule..
