22-09-2024 12:33 PM - last edited 22-09-2024 12:35 PM
22-09-2024 01:02 PM
@daveyboy72: I'm sorry to hear that you have encountered this issue on your Galaxy S22. Following the factory reset, did you re-install any third party apps onto the device? If so, please try uninstalling them, as this will help to clarify if the problem is being caused by an external source.
If this isn't applicable, then based on the nature of your query, and the persistence of the issue following the factory reset, I recommend arranging for the phone to be inspected by an engineer. To do so, please head to samsung.com > Scroll to the bottom of the page > Contact us, or head to the Samsung Members app > Support > Repair service > Request service.
22-09-2024 01:07 PM