a week ago
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a week ago
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a week ago
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a week ago
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Hi @HoppoEFC. If you can keep the phone on even for a short while, you'd be able to back up the data. Please take a look at this link on the different ways you can back up your data: https://www.samsung.com/uk/support/mobile-devices/backing-up-and-restoring-data-on-my-galaxy/
Friday
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This happened to me as well last night. Started with the phone randomly restarting by itself earlier in the week, and suddenly disconnecting wi-fi. Now it restarted again last night, but got stuck in a boot loop of the samsung galaxy boot screen for about an hour before finally turning off.
I managed to start the phone in safe mode for back up and will try a factory reset.
Did you have any luck fixing this issue? I have the newest firmware, and the issues didn't start until the june 2025 One UI 7.0 update.
Friday
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I can confirm that factory reset does not solve the problem. After about an hour of setting up the phone after the full reset, the same issue started again...

Saturday
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If the issue persists after a Factory Reset, then it would be worth sending us an Error report for our Software Team to check. This can be done by going into the Samsung Members app > Support > Send feedback > New message icon (bottom right) > Select the category > Make sure you check Send system log data > Tap Send message.
