a week ago
a week ago
a week ago
a week ago
Hi @HoppoEFC. If you can keep the phone on even for a short while, you'd be able to back up the data. Please take a look at this link on the different ways you can back up your data: https://www.samsung.com/uk/support/mobile-devices/backing-up-and-restoring-data-on-my-galaxy/
Friday
This happened to me as well last night. Started with the phone randomly restarting by itself earlier in the week, and suddenly disconnecting wi-fi. Now it restarted again last night, but got stuck in a boot loop of the samsung galaxy boot screen for about an hour before finally turning off.
I managed to start the phone in safe mode for back up and will try a factory reset.
Did you have any luck fixing this issue? I have the newest firmware, and the issues didn't start until the june 2025 One UI 7.0 update.
Friday
I can confirm that factory reset does not solve the problem. After about an hour of setting up the phone after the full reset, the same issue started again...
Saturday
If the issue persists after a Factory Reset, then it would be worth sending us an Error report for our Software Team to check. This can be done by going into the Samsung Members app > Support > Send feedback > New message icon (bottom right) > Select the category > Make sure you check Send system log data > Tap Send message.