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Phone Restarting When WiFi Connected

(Topic created on: 23-10-2023 08:47 AM)
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ElleG
Explorer
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I'm having a persistent issue since the last update, have tried a number of things including wiping cache, checking WiFi settings, restarting in safe mode and checking 3rd party apps (no new apps installed recently). Have sent error reports and reported the issue via Member's app too but thought it might be worth checking here in case I'm missing something 

My S22 keeps restarting when connected to WiFi. Before it restarted WiFi kept disconnecting for a few days, but now if I'm connected to WiFi the phone just shuts down. I think the longest it's gone without restarting when connected in the last 24 hours is about half hour, but yesterday was happening every few minutes until I turned WiFi off. 
36 REPLIES 36
ElleG
Explorer
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It's taken them ages to reply to my reports and they really keep trying to pass the buck. Claiming it's a WiFi issue but it happens if I'm connected to WiFi or not. Seems to be happening less now but at least once a day the phone is going into a shut down and reboot cycle for an hour to 2 hours. Weirdly I just had an email welcoming me to Samsung for my 'new S22' that I've had over a year...
KNawaz
Explorer
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Does your Bluetooth also go off too?
ElleG
Explorer
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As in disconnects? It seems to work fine until.it shuts down. Funnily enough after my reply to you my phone then continually rebooted for a few hours!
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ElleG
Explorer
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Bluetooth just started disconnecting and reconnecting
KNawaz
Explorer
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This is the message I received from Samsung when I sent my log of my phone restarting with information about the restarts:

"The device shows pcie link down or ITMON error several times. Those can be related to hardware malfuncitoning in PCIe block of AP or Wi-Fi."

I have been advised to go to a Samsung experience store to have this fixed!!! I'm not sure that it is a hardware fault so I sent another message letting them know about a potential software issue as other users have had a similar issue. I'm waiting for a reply.
ElleG
Explorer
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I was wondering if it was a battery issue but if so many people are having this problem it can't be that? We don't even have a Samsung store near us because they closed it
KNawaz
Explorer
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I have the same problem as the nearest store is not close at all!!

I'm still waiting for a reply.
ElleG
Explorer
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Phone won't even connect to wifi now. When I try to turn wifi on nothing happens. Still doing the random restarts/reboot cycle
sams22grr
Student
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I'm having the same issue, it's rediculous, i found the link with the wifi connectivity, definitely more stable with network data, unless you have unlimited data this will cause restrictions which is unacceptable. Defo gone crazy since update, it can't be a hardware issue If all our handsets are doing the same thing in the same period.
ElleG
Explorer
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My phone has been going into a bootloop for almost 24 hours at a time at the moment. It just came up long enough for me to back it up