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My S22 ultra has been stopped completely after upgarding to UI6 ,

(Topic created on: 15-12-2023 03:05 PM)
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Shaker77
Journeyman

‎15-12-2023 03:05 PM

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My S22 ultra has been stopped completely after upgrading to UI6 , What to do?

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2 Solutions


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Solution
JustMarky
Navigator

‎15-12-2023 09:53 PM

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Yes this happened to me, Samsung has replaced the logic board under warranty for free due to a kernel error. Take it to the Samsung store and they'll fix it quickly. It is the only way unfortunately. A factory reset will not fix this issue.

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Solution
Shaker77
Journeyman

‎17-12-2023 02:30 PM

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The latest Update ,

My mobile need to change main part which will  cost more than 400 dollars,  as our of warranty. 

So I believe this is the last time I buy Samsung,  it's useless , just it can be alive for one years   after that it will die and loos the 2000 dollars .

So please do not update your phone , to keep your phone safe , 

Then do not buy a s22ultra or any high price samsung as it will be only for one year . Better to move to other company 

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11 REPLIES 11
Shaker77
Journeyman

‎15-12-2023 03:06 PM

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And keeping restarting when I  connect to charger 

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lucabcardoso
Pathfinder

‎15-12-2023 03:21 PM

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What did it stopped? I don't understand. Can you please provide more information about the behavior?
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Shaker77
Journeyman

‎15-12-2023 03:23 PM - last edited ‎15-12-2023 03:24 PM

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It was switched off, Then I couldn't start, then I tried to connect to charger, no response, if there was a response just restarted the phone and repeated restarting , even no recharge 

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Shaker77
Journeyman

‎15-12-2023 03:26 PM

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only black screen

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Nick58328
Pioneer

‎15-12-2023 08:25 PM

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In response to Shaker77
Seems to be stuck in a loop
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Tourbillon De La Vie
Samsung Members Star ★

‎15-12-2023 08:29 PM

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Does it start in safe mode? 

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Solution
JustMarky
Navigator

‎15-12-2023 09:53 PM

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Yes this happened to me, Samsung has replaced the logic board under warranty for free due to a kernel error. Take it to the Samsung store and they'll fix it quickly. It is the only way unfortunately. A factory reset will not fix this issue.
Shaker77
Journeyman

‎15-12-2023 10:01 PM - last edited ‎15-12-2023 10:03 PM

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In response to JustMarky

Did they told you why this happened, as its only one year , why like this error happens, and how can we trust this phone?

I am going tomorrow. 

Thanks

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JustMarky
Navigator

‎15-12-2023 10:02 PM

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In response to Shaker77
Nope they couldn't tell me why, they said they've never seen the issue in store before, but I'm sure they will see it again very soon as it's affecting alot of people by the looks of it!