Help

[Striking]

I just updated my phone and since then I can't use my mobile data any help pls...

[Striking]

Yes no change

[Striking]

I've have tried this multiple countless times I can make call but can't access my mobile data I have also turned off and on...

[PaulM1]

Thanks for letting us know what you've tried thus far, @Striking. It's a puzzling issue, for sure. As the steps you've followed haven't resolved this yet, I recommend looking at the guide below and going through each step in the sequence presented. If the issue persists, then please follow the last suggestion in the guide and reach out to your network provider to make sure there is no issue on its side:

https://www.samsung.com/uk/support/mobile-devices/how-to-troubleshoot-mobile-data-issues/

[Striking]

Just tried another sim and I didn't encounter that issue but this sim works perfectly fine in other devices I dnt understand wats going on

[Piper123]

Ok so I only have 2 options left....

1. As you have network (you said you can make calls), contact your network and ask them to resend your APN settings

2. If 1 above doesn't work, contact your network and ask them about removing your SIM from your network then re-enabling it but please be aware you may be offline for up to 24 hours through this route so it really is the nuclear option.