Health not syncing to Cloud

Simon_757 · 4 weeks ago

Hi

I recently bought a Samsung Watch 8 and the health data is correctly syncing to the phone. However since then the phone will not sync the data to the Cloud. I've tried all the usual options of deleting cache of the app and the wearable app but it won't work.

The last sync was 17 September. Any assistance you could give would be much appreciated.

Thanks

Simon

FieryBlaze · 3 weeks ago

I have found a solution to this issue. So after doing some testing, it will "sync" your data forever unless you ensure you have "Consent to the processing of health and wellness data" and "Consent to the processing of cycle tracking data" enabled in your Samsung Health settings, else you will get a sync loop. So I was having this issue after the 20th of September, and I've lost all of my Samsung Health data because I removed my account to see if that was the problem. Although my data is lost, thankfully, this solves the problem. Also, if you have data and you want it to sync away from WiFi, ensure WiFi and data are selected.

Hope this helps

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Tourbillon De La Vie · 4 weeks ago

Cloud as in the one provided by Samsung? Is there a message when you try to sync

Simon_757 · 4 weeks ago

Thank you yes it's Samsung Cloud it says syncing as attached but continues like that for over an hour and doesn't complete

Simon_757 · 4 weeks ago

WiFi is strong with no problems

Tourbillon De La Vie · 4 weeks ago

Is everything else syncing OK? Have you restarted the phone

Simon_757 · 4 weeks ago

Yes everything else syncs fine and I have restarted the phone

Tourbillon De La Vie · 4 weeks ago

Does it work if you change it to use wifi and mobile data?

Simon_757 · 4 weeks ago

Unfortunately there's no change. I've tried turning off WiFi and seeing if it syncs through mobile data but that also won't work

Tourbillon De La Vie · 4 weeks ago

And you're logged in the Samsung account

Simon_757 · 4 weeks ago

Yes and I've also tried logging out of the account and logging back in after a restart. This also doesn't fix it

Health not syncing to Cloud

1 Solution