09-12-2023 10:45 PM
I am running into an issue with my contacts, phone, and messages app not working after the most recent update. I have tried clearing the cache of all affected apps, clearing cache for the device, and clearing the cache + data for One UI. I have also tried reboots.
When I try to open any of them, they crash almost immediately. The same thing is happening with my search bar.
I don't know what to do about this issue aside from a factory reset. Is anyone else having this problem or is there a known solution? This is extremely frustrating.
Solved! Go to Solution.
09-12-2023 11:04 PM - last edited 10-12-2023 08:21 AM
15-12-2023 03:09 AM
I tried it and unfortunately it didn't work. I'm taking it to Samsung repair soon. My texting app is working now and I'm able to make calls by telling google assistant the number, but the contacts app and phone app are still not working.
15-12-2023 04:23 AM
15-12-2023 04:24 AM
I was able to figure out a solution that didn't require a factory reset! Woo
12-01-2024 04:18 AM - last edited 12-01-2024 04:18 AM
Same here!
12-01-2024 04:19 AM
Worked perfectly! Thank you!
22-02-2024 01:06 AM
Hi happened to me.
Several hours on phone w samsung tech.
Did my own research as well as w tech and I read the solution & told him about it.
Did give control of my computer so he could do it all for me. ( didn't have the courage to do it myself)
Y did all the cache clear, partition wipe,ect. Nothing worked.
Had to go in and take last update out.
Boom! Worked perfectly ever since.
Now 2/2024 has a new ui update.
Not gonna do it bc same thing will happen will lose texts, contacts & all bookmarks.
I do not get it why Samsung can't fix that from happening everytime a new update comes along.
31-08-2024 09:40 PM
What do you mean by Samsung Store App? I don't have anything listed by that name
01-09-2024 10:37 AM
@Ewright: They are referring to the Galaxy Store, or just the 'Store', which is typically located on your Home screen. For clarity, the icon looks like a white shopping basket on a red background.
If you're having trouble locating it, swipe up from your Home screen > Tap on the Search function at the top of the screen, and type in 'Galaxy Store'. I hope this helps.