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Cashback for old phone

(Topic created on: 10-08-2022 03:03 PM)
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gwentman
Apprentice
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I sent my s20fe in for cashback on purchase of a new S22 on 06/07/22, 
I have not heard anything in relation to this, any idea how long it takes.

Thanks

Gwentman

8 REPLIES 8
Iain321
Pathfinder
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It can take a few weeks. Worth sending a message asking how it's going. Things tend to happen then.
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gwentman
Apprentice
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Ok will do that. Thanks
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gwentman
Apprentice
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Sorry I have lost the contact address/email to chase up the cashback with my old phone, can you please send.
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AndrewL
Moderator
Moderator
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@gwentman: If you have any questions or queries then please reach out to the Promotions Team at recyclerewards@samsungpromotions.claims or by phone 0330 054 5419 (UK) or +353 1800 851 229 (ROI), and an advisor will be on hand to assist you further. 

gwentman
Apprentice
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Thank you
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antikythera
Black Belt 
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The next thing you'll know is when your new phone gets blocked because they haven't processed your part exchange one. Or decide that you owe them for damage that does not exist on your trade-in phone. They won't even send a photo of your specific phone as evidence if you ask them to. Very dodgy third-party company handling this for Samsung, I wish you good luck
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gwentman
Apprentice
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Well fingers crossed
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Iain321
Pathfinder
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Cashback can take several weeks. I messaged the cashback team and things suddenly started happening. Cashback was approved but still took about three weeks to be paid. Use the link they emailed you to check status of your cashback and follow the Help link. You can message them from there.
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