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Original topic:

Trade in fault excess

(Topic created on: 12/04/21 10:38)
Carlos22
Explorer
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Galaxy S21 Series
Anyone traded a phone on for a s21 and had an email from Samsung

samsung@tradeinresponse.co.uk

Saying they found a fault with the phone you traded in and you have to pay £25 excess? 
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10 REPLIES 10
WelshPaul
Helping Hand
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Galaxy S21 Series

It's a well known scam! Let me guess... Screen burn in?


My advice comes from being a UK Samsung Phone User.
Current Phone ~

Samsung S21 Ultra 5G 256Gb > Model: SM-G998B/DS. Samsung One Ui 3.1 / Android 11.

Samsung Galaxy Watch3 > Model: SM-R840.
Samsung Galaxy Buds+ > Model: SM-R175.
TessM
Moderator
Moderator
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Galaxy S21 Series

Morning @Carlos22 ,

the trade-in devices are inspected by MTR, have you tried to reach them to see if there is an issue with your phone? You can reach MTR on 0333 207 9676 or helpdesk@samsungrecycle.co.uk

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Carlos22
Explorer
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Galaxy S21 Series
Thanks, got samsung looking into it for me, i just wanted to check it was genuine
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Carlos22
Explorer
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Galaxy S21 Series
Yes screenburn
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WayneB
First Poster
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Galaxy S21 Series
Same problem, screen burn - £25.00. Not paying it, return it and i will return your phone
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Carlos22
Explorer
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Galaxy S21 Series
Cheers Wayne, what was the response to that?
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WayneB
First Poster
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Galaxy S21 Series
Nothing as yet, but i will just return it, they have done it before aswell, same response, and then said on this occasion they would waive the charge
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antikythera
Voyager
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Galaxy S21 Series
Fit an OLED screen, not enable pixel shift and then charge customers for screen burn on trade-ins. Kerrching...
Aklima
Helping Hand
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Galaxy S21 Series
Hi,
I never had a problem with trade in.
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