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Original topic:

Samsung + Scam

(Topic created on: 25-04-2021 09:42 AM)
TTricker91
Journeyman
Options
Galaxy S21 Series
Tried to purchase samsung + from my device settings as it stated i had 135 days left to arrange the cover.

After going to the website it stated because i did not do it within the first 45 days im not eligible.

So what's correct, the website or the phone?
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5 REPLIES 5
BandOfBrothers
Superuser II
Superuser II
Options
Galaxy S21 Series

Which country do you reside in as Terms and Conditions can differ @TTricker91  ?

Can you link to the T&C's your quoting from.

I'm in the UK and here are some of the information Samsung provides in relation to Samsung Care +

From Samsung Care + Terms and Conditions, Pdf 

Samsung Care + should be bought at the time of purchase or within 30 days of the purchase date.

Personally I have my phone's covered by my Home Contents Insurance policy.


Current Phone > Samsung Z Fold³ 5G.

Aklima
Troubleshooter
Options
Galaxy S21 Series
Hi,
The website will be correct. It's mostly likely to be admin error.
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Solution
AndrewL
Moderator
Moderator
Options
Galaxy S21 Series

@TTricker91: I've had a look into this for you, and if you purchased your phone from a retailer, and have owned it for less than 6 months, then you can purchase Samsung Care+ via the following link. You'll need your IMEI or serial number to get started, which can be found in Settings > About Phone. 

https://uk.samsungcareplus.allianz-assistance.com/

View solution in context

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TTricker91
Journeyman
Options
Galaxy S21 Series
Thanks i ended up going elsewhere
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WelshPaul
Helping Hand
Options
Galaxy S21 Series

@BandOfBrothers wrote:

Samsung Care + should be bought at the time of purchase or within 30 days of the purchase date.

Personally I have my phone's covered by my Home Contents Insurance policy.


It's six months now...

I won't put my phone on my home contents insurance, did that once and made a claim and when my renewal came round both my car and home contents insurance (same provider/policy) sky rocketed as a result of the claim.


My advice comes from being a UK Samsung phone user.

Current Devices:
  • Samsung S21 Ultra 5G 256Gb > Model: SM-G998B/DS.
  • Samsung Galaxy Watch4 Classic > Model: SM-R890NZSAEUA.
  • Samsung Galaxy Buds2 > Model: SM-R177NZKAEUA.
  • Samsung Galaxy Buds+ > Model: SM-R175.
  • Samsung One Ui 4.0 / Android 12.
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