Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 
Go to solution Solved

Original topic:

PERMANENT FIX FOR APP CRASHES AVAILABLE

(Topic created on: 23-03-2021 09:26 PM)
583 Views
JamesCKelsall
Voyager
Options
A permanent fix for the issues which stated yesterday is now available.

Multiple people are now reporting that the latest updates for both webview (https://play.google.com/store/apps/details?id=com.google.android.webview) and chrome (https://play.google.com/store/apps/details?id=com.android.chrome) have fixed the issue.
If these apps have updates available, you should try installing these updates. If you are still having issues after updating these apps, see this thread https://eu.community.samsung.com/t5/galaxy-s21-series/temporary-fix-for-app-crashing-issue/td-p/3117... for details of a temporary fix.

Users who have already applied the temporary fix should be able to update the apps, however if this causes the issue to return, you should repeat the instructions in the original thread to uninstall them again. If updating does not cause the issue to return, you should be able to safely re-enable automatic updates.

If anyone continues to have issues after updating both apps, please let me know so that I can update the post with details of the issue.

EDIT: The Samsung members anti-spam feature appears to be periodically blocking me from commenting. Sorry if I'm not able to respond to comments immediately. 

EDIT: If you want to share this thread, press the share button in the top right corner of the screen (it looks like 3 circles with lines between them) then press on copy. You should then be able to paste the link wherever you need to use it.

Ongoing issues:
  • A number of people are experiencing issues updating these apps (mostly getting stuck at the pending download stage) and many of these users appear to be unable to uninstall previous updates through Google play. These users should uninstall updates through the system settings (details in the thread at https://eu.community.samsung.com/t5/galaxy-s21-series/temporary-fix-for-app-crashing-issue/td-p/3117...)
  • One user has reported issues with the play store itself crashing when attempting to download the updates.
  • A small number of users have reported the issues persisting after updating both affected apps. I would guess that for whatever reason the new (fixed) version isn't yet available to these users, however I would welcome feedback from anyone who may know more.
If anyone has any idea how these users can sort the issues out, please let me know so that I can update this post with details.

If you are experiencing any issues after trying the above fix, please let me know (even if it is already listed above), and include as much detail as you can (what is happening, do any errors appear, etc.).

None of the issues appear to make the problem any worse or reintroduce solved problems.
71 REPLIES 71
MichelleL
First Poster
Options

I was unsuccessful trying to update the Android System WebView app, so I uninstalled it, said yes to deleting all updates and now my S21 Ultra works like a champ.  Good luck everyone!!

0 Likes
Drewbie
First Poster
Options

Thanks James,

This solution worked very well, all good again with my S10e

 

0 Likes
Tygo2
First Poster
Options

Man you are a absolute Chad. Props to you 

JamesCKelsall
Voyager
Options
Please follow the instructions in the "Ongoing Issues" section, which should help you to temporarily fix the issue.
0 Likes
GooniesNeverSayDie
First Poster
Options

This fix worked for me, thanks SO much! I just got my phone yesterday and need apps for work, so this issue was very frustrating. 

0 Likes
Candylace
Apprentice
Options
Thank you so much. Phone has been frustrating for last couple days. Clicked on your link😊
0 Likes
Suchy1977
Pioneer
Options
Non of the replys work for me? Even uninstalling webveiw?
0 Likes
Mjmj_
Student
Options

I cannot update the apps from play store.

Uninstalling webview seems to have fixed the crashing problem for apps such as venmo, email, etc.

Phone camera is still not working..

I am unable to uninstall chrome / successfully install any updates. 

0 Likes
darktink82
Explorer
Options
Hi. This worked for my s10 yesterday, but it wont allow the app to be installed/updated on my sons s7edge. Is that due to the notice put out some time ago about it no longer receiving security updates?
0 Likes
Members_mha8e49
First Poster
Options

Same here I have lost my email will not let me re install ,I use this all the time 

0 Likes