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Original topic:

TEMPORARY FIX FOR APP CRASHING ISSUE

(Topic created on: 22/03/21 23:09)
JamesCKelsall
Voyager
Options
Galaxy S21 Series
EDIT: If you have arrived at this thread from anywhere other than the one titled "PERMANENT FIX FOR APP CRASHES AVAILABLE", you should visit that thread by either going to my profile and to the most recent thread, or by going to this link: https://eu.community.samsung.com/t5/galaxy-s21-series/permanent-fix-for-app-crashes-available/td-p/3... (ignore the security warning, it is a safe link to a samsung members thread). That thread is being kept up-to-date on the permanent fix.

You should only proceed with the steps below if the permanent fix did not work for you.

ORIGINAL TEXT:

The issue seems to be linked to the android system webview - uninstall the updates to the app and affected apps should work properly.

EDIT: Follow @TanjaArt's advice in the accepted solution - after uninstalling the updates you should disable automatic updates for the app until a permanent fix is released.

Go here (open in play store) https://play.google.com/store/apps/details?id=com.google.android.webview, then press uninstall. After it has finished, press the menu button in the top-right corner, and make sure "enable auto-update" is unticked.

EDIT: A small number of people are reporting that they are unable to uninstall the updates due to the app appearing as disabled, but are still experiencing the problem. Unfortunately I am not aware of any solution to this problem, and if you are affected you may have to wait for Google/Samsung to issue an update.

EDIT: @Westielle has reported that uninstalling chrome (https://play.google.com/store/apps/details?id=com.android.chrome) works for those who are unable to uninstall webview.

If Google play displays an available update for these apps but the update is failing, you will not be able to uninstall the updates through Google play. Instead, you should follow the below instructions:
  • Go to settings
  • Press the search button and search for webview.
  • Tap the "android system webview" option.
  • Press the menu button
  • Press uninstall updates
If there is no option to uninstall the webview updates:
  • Return to the search screen
  • Search for chrome
  • Select chrome
  • Press the menu button
  • Press uninstall updates

1 Solution


Accepted Solutions
Solution
AntS
Moderator
Moderator
Options
Galaxy S21 Series

Hi all!

 

Advice we've received:

 

"Samsung is aware of this phenomenon which may appear on Galaxy devices due to Google Webview issue and this problem was already resolved with the latest app updates of Android System Webview and Chrome, 89.0.4389.105 version."

 

To update Android System Webview

 

Settings >Apps > Search Webview > Tab Android System Webview > App details in store > Update.

 

To update Google Chrome

 

Settings > Apps > Chrome > App details in store > Update

Please note that If the Update menu is not available, please tap the Enable button to activate app update.

View solution in context

94 REPLIES 94
TanjaArt
Apprentice
Options
Galaxy S21 Series
Thank you but what is android system webview please?
KirstyMilne
Apprentice
Options
Galaxy S21 Series
how do you uninstall the updates?
Gary2021
Apprentice
Options
Galaxy S21 Series
worked for me!
JamesCKelsall
Voyager
Options
Galaxy S21 Series
Settings -> apps -> menu button (top right) -> show system apps -> search for webview -> menu button -> uninstall updates
neroodin
First Poster
Options
Galaxy S21 Series
I have the same problem
jimS10
Helping Hand
Options
Galaxy S21 Series
Go to settings go to app s press that and it should load up the image I sent you

Screenshot_20210322-221650_Settings_25600.jpg

kyymme
Apprentice
Options
Galaxy S21 Series
mine is disabled
JamesCKelsall
Voyager
Options
Galaxy S21 Series
Settings -> apps -> menu button -> show system apps -> search for webview -> menu button -> uninstall updates
Marmijam
First Poster
Options
Galaxy S21 Series
just worked for me- thank you for advice