Rear and front cameras not working

[Vonntelll]

Both of my cameras have been failing with a black screen and just crashes. Got all the cameras changed and fixed on it and still didn't work correctly. Was told this is a known problem for the galaxy s21 series and to just turn the phone in for a new one but phone is over 2 years old but in perfect condition. Is there anything I can do to get this right or get a replacement phone due to this being a samung error and not mine. 

[smg1]

I think the first place to start is the Diagnostics page for your phone and go through everything. Especially the cameras. Then you might find out what is actually failing.
That's my opinion, but someone else might have a better idea soon for you.

[JAMES4578]

Hi @Vonntelll Welcome to the Samsung Community 😁

Whilst there have been camera issues reported on S21 series not universal and not had this issue on an S21 Ultra. Check the Diagnostics as suggested but if no fault detected try other Troubleshooting.

Have you checked your permissions to see all is ok there/ Apps-Camera-Permissions. Are on you the latest camera update and are you able to Reset the camera, via Settings- Reset Settings in the app. An idea to Force stop via Apps-Camera and then clear cache via storage-Clear Data and cache.

could also try in Safe Mode in case conflict with 3rd party apps themes,if ok there would pinpoint recent apps which have been installed. https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/

If no resolution advisable to wipe the cache partition to clear temporary cache files as sometimes these files can be outmoded or even corrupt, data is intact.

1. Turn off the device.
2. Connect To Computer or other Device, TV USB. Press and hold the Volume Up key and then press and hold the Power key
3. When the Android logo displays, release both keys.
4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
5. Press the Volume down key several times to highlight wipe cache partition.
6. Press Power key to select.
7. Press the Volume down key to highlight yes, them and press the Power key to select.
8. When the wipe cache partition is complete, Reboot system now is highlighted.
9. Press the Power key to restart the device.

If there are still issues need to consider options. Could send an Error Report,Go to Samsung Members-Support-Send Feedback—Camera and ensure that the system logs are attached.

[lminvti]

Hi @Vonntelll and warm welcome 👋

Sorry to hear about your camera issues..

Have you tried go to camera settings > reset camera settings?

If so go to settings > apps > camera > storage > clear cache.

Try downloading 3rd party camera apps like Gcam on play store and see if it works with it.

@JAMES4578 Gave other great advices on what to do else.

If nothing works send feedback like mentioned above.