12-02-2020
09:36 AM
- last edited
12-02-2020
01:03 PM
by
AntS
) in
Keep trying to upgrade my s10 plus to the new S20 however everytime I get to the klarna page where it asks certain details boom the tab crashes and I complete the upgrade anyone else having the same problem?
16-02-2020 10:30 PM in
Galaxy S20 SeriesPM-ed you, @SteveJWard.
16-02-2020 10:34 PM in
Galaxy S20 Series@SachikoT
Hi sachikoT, please send me a pm too, still not been able to order, must have tried 10-15 times since launch, God knows what's happened to my credit score!!🤦🏽♂️ Thanks
16-02-2020 10:38 PM - last edited 16-02-2020 10:38 PM ) in
Galaxy S20 Series@Matncharlie Let's get you added to the list and sorted. I've sent a PM of what we need. ^SachikoT
16-02-2020 10:56 PM in
Galaxy S20 SeriesHi sachikoT also having problems, 2 uncompleted orders and 2 deposits on hold at the bank. Fed up with phone calls to try and sort it out. Now the ultra in grey I want to order is showing out of stock
17-02-2020 11:21 AM in
Galaxy S20 SeriesOn hold at Klarna. Waited 18 places to be told it's not them you need to speak to because it's a credit account now not a loan account.
The 0333 number is not the right one.
0203 005 0833 is who I need to call 😡
17-02-2020 11:32 AM in
Galaxy S20 Series@Rees82 Are you getting them to cancel the order
17-02-2020 11:44 AM in
Galaxy S20 Series17-02-2020 11:49 AM in
Galaxy S20 SeriesMy bank confirmed the 2x £119.05 but cant cancel as they are guaranteed payments.
17-02-2020 11:53 AM in
Galaxy S20 Series17-02-2020 01:04 PM - last edited 17-02-2020 01:14 PM ) in
Galaxy S20 SeriesSo long as they sort out my extra credit searches and I get the phone and I get the money cleared from my account I will be happier, but if they dont bye bye Samsung.
I am vindictive so if that's the case no more Samsung ever!
Best be sorted, hope everyone gets a resolution.
17-02-2020 01:45 PM in
Galaxy S20 SeriesAnother day and I wonder who will be stepping up to rectify all the issues and put the consumer first Klarna or Samsung???....my bet is neither of them. What time is todays meeting between Samsung and Klarna Bank which is SUPPOSED to be happening today? Got a feeling nothing will come out of it.....at least they might get sandwiches
17-02-2020 02:01 PM in
Galaxy S20 Series
@yamyam67 wrote:Another day and I wonder who will be stepping up to rectify all the issues and put the consumer first Klarna or Samsung???....my bet is neither of them. What time is todays meeting between Samsung and Klarna Bank which is SUPPOSED to be happening today? Got a feeling nothing will come out of it.....at least they might get sandwiches
TBH, slightly dissapointed as its half way through the business day and i have heard nothing, got no emails about what is happening or phone calls, so i dont feel anything is any further forward and we still have many people impacted, with varying different issues and its radio silence from both Klana & Samsung...i mean, how hard is it to take ownership and rectify this debarcle?
17-02-2020 02:04 PM in
Galaxy S20 SeriesChat klarna silent mails what I send also silent hehe they F***k us
17-02-2020 02:17 PM in
Galaxy S20 SeriesI was just about to call Klarna. I didn't realise there was a meeting planned for today, I guess I will wait it out a bit longer.
17-02-2020 02:22 PM in
Galaxy S20 SeriesI hope they erase this credit check because we have ***** situation
17-02-2020 02:24 PM in
Galaxy S20 SeriesUpdate - no news here neither and I'm not going to look till tonight now.
I think the best is if someone gets contacted my Samaung Klarna with a resolution to notify everyone else on this forum, fingers crossed things will move today as promised.
17-02-2020 03:02 PM in
Galaxy S20 SeriesI recieved the below from Samsung Facebook account, they say the problem is fixed and for me to apply again, I think they are missing the point:
We're sorry to hear that. In regards to the payments you've made, these are refunded if the preorder isn't made successfully. We are aware of some issues impacting people with going through the Upgrade Programme. A fix has been implemented and you can use the ‘Sign the Agreement’ element of the Terms and Conditions. Once this has been done, you should be able to sign the agreement on any browser and as a part of Klarna’s standard credit application you need to review the Terms and Conditions of the agreement in its entirety by scrolling down to the very bottom. The “I sign the agreement” button will become available and you will then be able to proceed by clicking on that button. This will complete the credit agreement. Once the agreement has been signed, Samsung will then be able to create an order and issue the order confirmation email. ^AM
17-02-2020 03:15 PM in
Galaxy S20 Series17-02-2020 03:17 PM in
Galaxy S20 Series
@AidenC wrote:I recieved the below from Samsung Facebook account, they say the problem is fixed and for me to apply again, I think they are missing the point:
We're sorry to hear that. In regards to the payments you've made, these are refunded if the preorder isn't made successfully. We are aware of some issues impacting people with going through the Upgrade Programme. A fix has been implemented and you can use the ‘Sign the Agreement’ element of the Terms and Conditions. Once this has been done, you should be able to sign the agreement on any browser and as a part of Klarna’s standard credit application you need to review the Terms and Conditions of the agreement in its entirety by scrolling down to the very bottom. The “I sign the agreement” button will become available and you will then be able to proceed by clicking on that button. This will complete the credit agreement. Once the agreement has been signed, Samsung will then be able to create an order and issue the order confirmation email. ^AM
Hi @AidenC, I do sincerely hope that was sent by someone not fully in the loop because its no help at all for those with decimated credit records and just generally isn't acceptable in any way as an apology. Given the disjointed communications we have received so far, I for one am not be prepared to beta test the process, so much more effort required on their part is required before I will re-engage.
17-02-2020 03:32 PM in
Galaxy S20 SeriesWow Samsung you are unbelievable and you've missed the point by million miles, I'm angry beyond belief if thats thr best you've got. You dont seem to have grasped the point .... there are thousands of upgrade customers who have been refused the ability to upgrade, obliterated credit scores and all you haven't got the stage to even make a payment...you are really are a joke, no wonder Apple have become the worlds biggest phone company....utter rubbish
17-02-2020 03:39 PM in
Galaxy S20 Series
@yamyam67 wrote:Wow Samsung you are unbelievable and you've missed the point by million miles, I'm angry beyond belief if thats thr best you've got. You dont seem to have grasped the point .... there are thousands of upgrade customers who have been refused the ability to upgrade, obliterated credit scores and all you haven't got the stage to even make a payment...you are really are a joke, no wonder Apple have become the worlds biggest phone company....utter rubbish
Or they have signed, got the Klana paperwork but NO Samsung confirmation email...how many times does this have to be said to make someone sit up and take notice and say I will TAKE ownership of this. I dont want to go through the process again because as much as I like living on the edge and wearing shorts in Winter, i dont want more money taken as I dont know whats happening with the original order...you really could not make this stuff up, a case study in NOT how to manage customer relations