Samsung upgrade program

[Hellfire27]

I am aware that the Samsung upgrade program has been discontinued. However, the company's website states that current upgrade program users will be given the opportunity to upgrade to the Samsung Flex or another financing option.

Unfortunately, I am unable to access the upgrade lounge to view my options. I have contacted customer service, but they were unable to assist me and instead tried to sell me a new device. They also advised me that I would need to clear the Klarna loan myself.

I would like to know if anyone else is able to log in to the upgrade lounge. I understand that my upgrade date is approaching, and I simply want to check the date and other relevant information.

[Members_0zLreJ2]

I'm the same. I contacted them on X and they replied.... If you're a current Samsung Upgrade customer, you can still get a new device after 12 months. Log in to the Upgrade Lounge > Select your device > Check out with your preferred payment option. For more details, call our Online Shop Team. 

[Members_qlA4rLa]

I can't log in, it keeps saying technical issues. Any ideas? 

[Hellfire27]

I'm still speaking with samsunguk on twitter. So far asked me I've used different browsers, incognito mode, advised even used a pc instead of a phone. They asked me to clear the cache on my phone again but to no avail. It's not looking good lol

[Maxporter19]

Any success?

[Hellfire27]

Kinda, I could log in for a couple of days, if I only wanted to upgrade to the flip or the new fold. Both I'm not really interested but none the less, I went to see what I would get for the s23 ultra trade in but even though the condition was a perfect score, the website had a bug which made it fail the condition score and wouldn't proceed to the next screen. Now again I can't log in.... I'm paying this one off and buying an iPhone 16 pro max if this continues

[Maxporter19]

Fair enough, samsung are absolutely useless and I can't be bothered getting left with a bill at the end of this fiasco

[aferlava]

same happens here I tried everything I called everyone but they wont help me at all. I've bought my phone and according to the contract I would be able to upgrade it, however Samsung it is breaking the contract