S20 Upgrade Lounge Issues

[Michaelolah]

Keep trying to upgrade my s10 plus to the new S20 however everytime I get to the klarna page where it asks certain details boom the tab crashes and I complete the upgrade anyone else having the same problem?

[SachikoT]

This isn't intentional, @Omega37, sorry if that this has added to your frustrations with the Upgrade Programme. We want to help.  We've been scrolling through all of your comments and reaching out to everyone and create a list (we're doing our best!). 

@CarlH  can you PM and capture the case details so we have them for tomorrow? 

^SachikoT

[AidenC]

Email address for me in case you need it to PM or email  

^SachikoT ****************** (removed your personal information from the internet)

[SachikoT]

This is all on me, guys!  I had to make an excel sheet of your usernames late last night for the call this morning and I may have had some typos. @CarlH  has been working with it and also going through the thread, he will collate your case. 

@Lochaos, we have mods here until 9pm tonight. I'll come back in about 1 hr 

To anyone we haven't got to, please let yourselves be known! Tag @SachikoT  and @CarlH  when you post. 

^SachikoT

[Sam_UK]

Hey @Lochaos. I sent a PM earlier. If you've not received it yet, let me know and I will send you another! Kind Regards

@CarlH 

[Lochaos]

@Sam_UK  Had no PM mate, just checked and it's there, I have replied, many thanks.

[Quality420]

Hi @sachikoT and @carlh,

I am in a unique situation. I used Klarna to buy a Galaxy Z Flip, paid the deposit (not yet taken from my account), received an email from Klarna (subject: thank you for opening an account with Klarna) and never received a confirmation from Samsung. 

I have been on the phone to Klarna and they were useless. Samsung agents too were lost and did promise to get back (nothing so far)

As someone who gets phones on day 1, I am annoyed to have missed out on the day 1 excitement of unboxing a new phone but more importantly the hard search on my credit file for no reason is absolutely unacceptable. Please can you DM me to sort this out. 

[AidenC]

Messaging with tags included in order to get PM.

@sachikot @carlh

[SachikoT]

I've dropped PMs to @AidenC , @Quality420, @Lochaos , @Sam_UK @Grzegorz79. Other PMs will have been sent by @Sam_UK, do check your inboxes. 

If you haven't received one for any reason....

Let yourself be known in the thread by tagging me @SachikoT  

I'm going to be around for a few more hours. We will be escalating all of your experiences, so if you need more time, don't worry. 

^SachikoT

[AidenC]

Thanks
I received both CarlH and Sachikot PM
I have replied to Sachikot but was unable to reply to Carl's due to messaging limitations

[SteveJWard]

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@SachikoT wrote:

I've dropped PMs to @AidenC , @Quality420, @Lochaos , @Sam_UK @Grzegorz79. Other PMs will have been sent by @Sam_UK, do check your inboxes. 

If you haven't received one for any reason....

Let yourself be known in the thread by tagging me @SachikoT  

I'm going to be around for a few more hours. We will be escalating all of your experiences, so if you need more time, don't worry. 

^SachikoT

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I've heard nothing so far....