I've had the email prompting me to login to my upgrade program today to select the S10 model i want to go with. I fully expect this won't go live until after the launch at 7pm UK time tonight. However the only web address I can find for the upgrade program comes back with invalid loan number and/or surname when I try to login. I was just trying to get ahead of the game and check all was working before going for the upgrade later tonight.
Can anyone advise what the correct link is for the UK Galaxy mobile upgrade program? Can you also check if you get similar errors when trying to login, or is it just me?
Solved! Go to Solution.
It's great to see that you're as excited as us in the office about the announcement!
When it's close to an unpacked event or launch the Upgrade Programme does temporarily close.
It will re-open around the time the pre-orders do.
When it's time you can access your current agreement HERE.
Anyone had any luck with Samsung chat? I don't really want to join in the bombardment I'm sure they are getting if it's just going to be a generic response that everyone else is getting.
Hey i found a solution!!
Add the desired phone (s10 ir s10+) to your basket, ONLY THE PHONE and proceed to check out.
Once you are at the check out before u continue filling in your details you have the option to select "upgrade" and you will have to follow the links to signing contracts after credit checks have been done.
I really hope this will help you as we all love the new S10!! Lemme know if it works
Careful, this way joins the upgrade programme from scratch under a whole new agreement. I think most on this thread are already members and looking to upgrade under their existing agreement.
So the website is still down and Not working. I habe tried to log in numerous times and keep getting the webpage "The page you requested is not available".
When is this going to be fixed?
I sadly was successful in upgrading to S10 plus via new Credit Broker Klarna via site
However next day Samsung sent me official link with a £50 offer code X free Pods worth £138
Because I used my iniative and went direct before my formsf invitation I been ripped off nearly £200
Some Loyalty Program
Never again Samsung you've lost me.
As long as you've pre-ordered through a participating retailer and meet the eligibility terms then you'll be eligible to claim the free Galaxy Buds, keep in mind that it's a redemption offer and it's not added at checkout.
Has anyone had any word on whether we'll get a refund of the £50 if we put our pre-order through before receiving the email? I've emailed, but no response yet.
All the responses I've had via Twitter, phone calls and chat have all ended with a 'suck it up' attitude to the £50 off 😕 think this will be my last on the upgrade programme
I suggest we all cxl the order we made under the right to cxl within period of days X reorder with the voucher code
Samsung really don't care about customers they care about revenue protection.
I've had nil response from Samsung.
The left and right parts of Samsung screwed up what was meant to be a genuine decent discount as turned into a kick in the pants for us keen customers upgrading 24hrs to soon in ignorance of the offer on its way....
Hi my fellow Samsung Voucher customer. Result but took 60 minutes on the phone with very very helpful Samsung colleague in a far far away location! Use the 0330 726 7467 number and select option 2 then select option 1 the call back service.
After telling your expereince to this department you should be excaleted to next stage wher Macy handled the situation with patience and to my full satisfaction. Basically honouring the voucher with a replacement voucher for me to use online not a cash equivalent but this result suited me as the £50 was a surprise offer anyway! Dont depend on email zendesk as they seem in meltdown phoning was fairly quick to respond but tedious in time resolving but it was resolved and the number is a free number when calling from most mobiles. I hope this helps you and others but it was an effort! Macy and Will in the support centre were 10/10 unlike the joker who sent the £50 offer 24 hours too late to certain Samsung Upgrade Customers !!