I've received official confirmation that both new and existing Upgrade Programme customers that meet the eligibility criteria will be able to claim for the free Galaxy Earbuds.
Claims will need to be made via redemption and won't be included in the order.
You would have thought, but according to Samsung chat agent, the free upgrades are only being offerred to "new" customers, not those upgrading annually via the Upgrade Program!
Very strange if you ask me. I actually did participate to offers multiple times without issues (Even though I'm not a part of the upgrade programme).
Usually the process requires you to insert your IMEI number, proof of purchase etc with the correct date. As long you got that I would be surprised if its not accepted.
I would just give it a shot though Samsung Members when the time comes
I've checked the email conrfirmation on my order and my Fiance's and there's no mention of the Buds on either.
I upgraded through the program and she ordered as a new customer. She definitely had it as an option when adding to the basket but doesn't appear on emailed confirmation.
Samsung will have to give you the earbuds as you have signed a new contract and paid the same price as a new customer
There must be someone from Samsung to give us a correct answer to find out if you on the upgrade program you will still get the earbuds
As at the end of the day when you do upgrade you have to go into a new contract and you still pay the same for the phone as new customers
Come on Samsung give us a answer