S pen disconnected on Note 10 plus 4g problem

[Dartanjan081]

Hi everyone!

I have problem with my Galaxy Note 10 plus 4g!

When I restart phone or when I put on charge somehow my S Pen doesn't want to connect it just come out after couple seconds with notification S Pen disconnected! Sometimes it is ok but mostly not but S Pen is functional and I almost never use!

This start to hapend somewhere in March 2024. but before was fine and I never have this problem!

Some help please or advice!

Thank you!

[Robin999]

Does the pen feel loose in the phone?

[AndrewL]

@Dartanjan081: To begin with, please try pressing the Volume Down and Power buttons together for around 10 seconds until your Note 10+ restarts, as this will refresh the device and address any temporary issues that may be affecting the S Pen connection. If you have a case or cover on the phone, we recommend removing this temporarily to see if this helps.

To further troubleshoot the issue, please try resetting the S Pen via Settings > Advanced Features > S Pen > Air Actions > Tap the 3 dots in the top right > Reset S Pen. If the issue persists, check that your phone is on the latest software version by going to Settings > Software Update. Also, place the S Pen in its holster for around 20 minutes, just to ensure that it has sufficient charge.

[Dartanjan081]

no

[Dartanjan081]

Hi! I try now again and I think maybe it's a little loose when it's in the phone and you move your finger from below!
What you think what can be a problem?

[Dartanjan081]

Hi!
I try everything and nothing change!

[Robin999]

There's gonna be some movement from the pen when its docked because the button on the end is sprung, so naturally that bit will wobble very slightly. Saying that, the whole pen should feel secure and locked into its channel. Only you can judge if it feels 'too loose'. I've got the S23U and although the end of the pen moves ever so slightly, I can tell it's secure and not loose.

[Dartanjan081]

Yes there is some movement from the pen when its docked because the button on the end is sprung, very slightly but not 'too loose.' It is secure I think something else is the problem maybe because no more updates since 2023. for Note 10 plus which is shame!

[Dartanjan081]

O yeah and there is no updates since 2023. for Note 10 plus 4g which is shame because is great phone but probably that is the problem! So please SAMSUNG support Galaxy Note 10 plus 4g and give us please new updates for software and security because is great phone! Thank you!

[Dartanjan081]

The last android version on Note 10 plus 4g is Android Version 12, Security patch level Avgust 2023., One UI version 4.1, Google play system update May 2024.