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Restart issue

(Topic created on: 26-06-2021 01:04 PM)
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Omar Longa
Journeyman
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Guys i need your help 

It's a third post for me here about my problem

I have note 20 5g (sm n981b)

My phone sometimes freezing and after this restarting by itself

And sometimes restarting itself when i'm never use it

This issue make me disspointed 

Samsung never had a really solution for this issue 

All costumer servise said " make auto restart off , reset your phone "

I did all of these and never change 

What should i do to get a really help and know about this issue?

If someone here had a restart issue in his phone and resolved plz tell me what should i do ?

14 REPLIES 14
xSteveuk
Mastermind
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Hi,
Don't know what else
To suggest
You could follow this page
For possible fixes

https://support.google.com/android/answer/7664448?hl=en-GB
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Omar Longa
Journeyman
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I'm followed all of these solutions and never change 

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AndrewL
Moderator
Moderator
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@Omar Longa: While the Note 20 was in Safe Mode, did the phone restart? If not then a third party app is likely to be the source of the issue. If you're not sure, restart the phone in Safe Mode once again, and monitor the performance of the device for a few hours, or longer depending on the frequency of the problem. If it doesn't restart, reboot the phone as you would normally and remove any third party apps that you've installed  since setting up the phone. 

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Omar Longa
Journeyman
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It's restarting in safe mode

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AndrewL
Moderator
Moderator
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@Omar Longa: If the issue was present in Safe Mode then I recommend performing a Factory Data Reset to return the phone to its default settings. First of all, head to Settings > Accounts and Backup > Backup Data > Select All > Backup. Go back and do the same for Google Drive to backup your photos, or do this via your preferred cloud backup option, then head to Settings > General Management > Reset > Factory Data Reset > Reset. If you still encounter the issue following the above steps, and you're based in the UK/Ireland, then please reach out to our Help Desk via the link below, and an advisor will be able to arrange for the phone to be inspected and repaired by an authorised engineer.

https://www.samsung.com/uk/support/contact/

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