WiFi and Bluetooth not turning on

[Emilia_B12]

Can anyone help please?

My WiFi and Bluetooth toggles won't turn on when I click on them. I've tried safe mode, updating software, turning phone on and off, the lot but still nothing! I really want to avoid factory resetting. 

Thanks in advance. 

[BandOfBrothers]

I appreciate you've tried some good troubleshooting already @Emilia_B12  👍 

Can you also please try > Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too. 

You can also clear the apps cache in Settings  > Apps > Bluetooth > Storage > Clear Cache and if absolutely necessary Clear Data. 

If you can't see the Bluetooth option then you'll need to turn on show System Apps which is found by tapping in the little lined icon at the end of where it says ' Your apps '

Also please run the diagnostic tool in your Samsung Members app.

Ultimately a back up and Factory Reset maybe the next logical step and or let a Samsung Service Centre take a look or send feedback via your Samsung Members app.

If I can be of any further help then please don't hesitate. Take care.  😎