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WiFi, Bluetooth and hotspot problems

(Topic created on: 3 weeks ago)
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Chimwemwe
First Poster
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My galaxy A34 does not open the stated features above,  what would be the problem?

2 REPLIES 2
johnz237
MegaStar
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Hi! Welcome to the samsung members community!

What troubleshooting have you attempted?

*soft reboot?
*clear cache partition ?
*backup- factory reset?
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AndrewL
Moderator
Moderator
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@Chimwemwe: Please try pressing the Volume Down and Side buttons together until the phone restarts, as this will perform a Soft Reset and resolve any software issues which might be affecting your connectivity to these features. 

If the issue persists, you may wish to try heading to Settings > General management > Reset > Reset Wi-Fi and Bluetooth settings > Reset settings, however please note that you will be required to re-register any Wi-Fi networks or Bluetooth devices following this step. 

To further troubleshoot the issue, please head to the Samsung Members app > Press and hold on the app icon > Diagnostics > Phone diagnostics, and run the diagnostics for Wi-Fi, Bluetooth and Mobile network. Do you receive an 'Action required' notification in the summary at the end of any of these tests?