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Original topic:

Usb port not working

(Topic created on: 27-05-2022 04:10 PM)
Kurtisñog
First Poster
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Galaxy A Series
Has anyone got any tips on how to get your usb port to work properly I when out on my motorcycle and when I got back I plugged my phone in but it not charge and just come up saying this device isn't compatible
2 REPLIES 2
Ventor
Samsung Maker ★
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Galaxy A Series

@Kurtisñog Hello, try resetting the USB port settings. To do this, go to Applications and click on the area marked on the screenshot, activate Show system applications and look for the USB Settings app. In Storage-clear the cache and data and restart the device.
If the problem persists, try another cable.
Tell us if you have solved it. Greetings.

 

apps eng..jpeg

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AndrewL
Moderator
Moderator
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Galaxy A Series

@Kurtisñog: Are you using the original USB cable and plug adapter that came packaged with your phone? If so, can you try connecting the device via USB to a home computer to see if you're able to establish a charge in this manner? Also, press and hold on the Samsung Members app icon > Diagnostics > Cable charging, and follow the on screen prompts. Does this return an 'Action required' notification? 

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